General Manager - Operations & Service Delivery
At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human intelligence.
Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.
From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust.
EO Services provide a strategic capability to the Australian Defence Force (ADF) it’s visiting allies and Defence industry. We are proudly enabling the war fighter to TRAIN – FIGHT – WIN.
As a turnkey solution, we store, distribute and maintain over 98% of the Commonwealth’s total ordnance holdings at 17 sites nationwide and offer the opportunity to gain a holistic understanding of our business operations, creating huge opportunities for growth and career success.
Thales EO Services is experiencing exceptional growth and is seeking a dynamic General Manager of Operations and Service Delivery to lead this critical function across Australia.
In this leadership role, you will oversee the delivery of cutting-edge EO services, driving excellence in service outcomes, administration, resource utilization, and digital reporting.
As a key leader within the organization, you will foster strong relationships with internal stakeholders and Defence partners, ensuring seamless operations and service delivery across the entire EO enterprise and be a brand ambassador for EO.
The role will be based at our Orchard Hills site, on Darug land, New South Wales.
Responsibilities include:
Oversee daily operations, including regional management, support services, and customer responsiveness, driving efficiency and effectiveness while identifying new business opportunities and implementing data-driven strategies
Apply expert knowledge in services management to drive process improvements, optimize resource use, and enhance network efficiency while aligning with the strategic goals of the business and Defence
Lead the development and execution of Thales EO Services' strategic vision, ensuring alignment with Defence’s mission, while inspiring leadership, commitment, and a culture of innovation
Prioritise safety with a focus on zero harm, promoting a proactive reporting culture and continuous improvement of HSE systems to minimize risks in hazardous operations.
Build and maintain strong relationships with Defence and Thales business units, understanding customer needs, resolving issues, and strengthening brand presence within the EOSC
Drive cultural transformation and leadership capability enhancement, aligning with Thales strategic pillars and leadership model
Ensure effective issue management and process governance through a culture of continuous improvement, collaborating with the Quality function to monitor and resolve quality issues and customer feedback
On day one in this role, we'll expect you to bring the following skills, experience and behaviours:
Previous experience in the defence EO supply chain, managing multi-site operations and geographically dispersed teams, with a solid background in executing complex projects, preferably within Defence
In-depth understanding of the Defence user community, its operational environment, and knowledge of quality management systems, quality assurance, and control
A proven track record of managing teams and implementing continuous improvement initiatives
Strong engagement skills to work with diverse customer groups and achieve business outcomes
Governance skills in managing business operations, project delivery, and finance, with a focus on risk management and identifying opportunities
Excellent communication and interpersonal skills, both verbal and written, combined with business management expertise in coordinating complex tasks, project planning, and earned value techniques
Tertiary qualifications in business, engineering, or relevant experience, with proven leadership in managing a medium-sized business or segment in logistics/production
As part of our commitment, we offer:
Competitive remuneration + Super + Bonus + Medical Insurance
ThalesFlex – Hybrid work environment
Recognised leader in reservist employee support
Veterans Leave
Fitness Passport Discount – Access to a network of Gyms across AUS
Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)
Modernised Paid Parental Leave
Novated Lease options
Family support through our partnership with Parents at Work
Personal & professional training development opportunities
Sonder – Wellbeing & Support Partner
Access to a network of the best people (A Nobel Prize winner on our staff list!)
And much more!
Good to Know
International Traffic in Arms Regulations (ITAR) are applicable and as such, your nationality may be a factor in determining your suitability for this role. You must be able to hold a Baseline Clearance. To learn more about clearances please visit – http://www.defence.gov.au/AGSVA/
Prior to being offered employment, you will need to complete pre-employment police and (role dependent) medical checks.
It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right – no matter your background or personal circumstances – please introduce yourself or join our community. We’re committed to supporting a diverse workplace, and that starts here.
We’re proud to be endorsed by WORK180 as an Employer for All Women, but we know there’s always more we can do. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.