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Senior Product Consultant


Location: Altona North

Job Type: Full time


Why you want to work for Toyota
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12.5% superannuation paid
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14 weeks primary carer leave at full pay
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Paid leave for family & domestic violence
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Open to a range of flexible working options
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Targeting 40/60 women employees by 2025
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24/7 free Employee Assistance Program
Job Details

Oh what a feeling!

At Toyota we celebrate individual differences. You don't need to meet 100% of the criteria to apply. We'd still love to hear from you

We're working towards a future where we look out for each other and our planet. Where we enrich lives with the safest and most responsible ways of moving. This is the kind of tomorrow we're imagining here at Toyota.

Our people are on a mission to create a future mobility society, where movement is possible and accessible for everyone.

For example, Toyota is developing a range of sustainable mobility services and transportation solutions to better help you and our planet: from battery electric vehicles to remote-controlled robotics (you may have seen these at the Tokyo Olympics!).

We've also just launched KINTO, a car sharing and car rental service to support both our Environmental and Mobility goals.

We are heavily invested in sustainability; Toyota's ambition is to achieve zero emissions by 2050.

Toyota is a place where difference is celebrated. We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential.

We do this through employee community engagement, mentorship programs, and our annual Women's Conference.

Our two longest serving employees have been with us for over 42 years. We're also proud to have more than 100 employees over 25 years' service. Together, we are Toyota.

What you'll contribute to

An exciting opportunity has become available for a suitably qualified and experienced professional to join Toyota to be a part of the Guest First Division, in the role of Product Consultant.

As a Senior Product Consultant, you will be primarily responsible for the provision of technical product support to the Dealer network and for the investigation of field problems for TMCA's suite of Lexus vehicle along with Toyota and Lexus connected products in order to ensure optimal support for the dealer network and earliest resolution of field problems thus maximising guest satisfaction and retention.

Additionally, the Senior Product Consultant is responsible for leading project activities and providing support and guidance to other technical consultants.

This role is based in Altona North.

How you'll make an impact

  • Implements agreed product support and field monitoring processes and procedures consistent with set policies in order to achieve dealer support and product quality objectives.
  • Ensures any changes to processes and procedures are accurately documented and communicated.
  • Leads projects relating to service performance and product performance in the Australian market, including field environment studies, new model suitability, product improvement (across range), CDEA, VLD operations and port corrections, in order to contribute to the achievement of Guest First objectives.
  • Acts as the key contact for and provides day-to-day technical support, guidance and direction to P2 technical consultants, the Dealer network and related stakeholders for passenger and accessories products in order to ensure that the Dealer network is optimally supported with respect to field technical information and enabled to meet TMCA Fix it Right (FIR) objectives.
  • Monitor product field performance, identifies field issues, and reports and communicates these to all relevant stakeholders in order to ensure swift resolution through implementation of Early Detection Early Resolution (EDER) initiatives.
  • Support product field actions through the provision of technical instructions, repair advice, and tools and parts ordering in order to ensure smooth completion of product field actions with minimal inconvenience to Dealers and guests.
  • Support connected vehicle technologies problem investigation and new product evaluation

Your attributes - If you've got one or more, we'd love to hear from you!

  • Automotive trade qualification or equivalent experience (degree qualification in engineering desirable)
  • Toyota TA experience highly desirable.
  • 5+ years' accumulative experience in the automotive industry (2+ years' experience if degree qualified)
  • Experience in automotive diagnostic and mechanical skills
  • Experience in the dealer network and/or regions highly desirable
  • Strong understanding of the business and its commercial drivers
  • Advanced skills in utilising the Microsoft Office Suite
  • Past Technical Consultant experience highly desirable
  • Proven ability to lead and guide other team members
  • Strong project management experience

Life at Toyota & What we offer you.

We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Australia lives their best possible life. After all, our people are our greatest assets.

Toyota Australia is well-recognised for offering:

  • Maintained motor vehicle including insurance.
  • 13.5% superannuation with subsidised income protection, life and total disability insurance
  • Annual contribution to your private health insurance worth over $1800
  • Significant family vehicle lease and purchase discounts
  • Flexible hours and workspaces, with a hybrid of working from home and in the office
  • Wellness facilities - free onsite gym, end of trip facilities
  • Free car parking and discounted onsite cafe
  • Free onsite primary school holiday program
  • 5 days paid domestic and family violence leave.
  • Genuine career development: promotions, rotations, study assistance, paid study leave and paid professional membership.
  • Paid volunteer days to support your community and matched giving program.
  • 14 weeks paid primary carers leave, 4 weeks paid parental leave for secondary carers and superannuation paid on unpaid parental leave.

Make your impossible, possible & apply today!

You're welcome to find out more by visiting our careers page:

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. When you apply, please tell us the pronouns you use.

We are happy to adjust the recruitment process for your accessibility requirements, please let us know if there are any reasonable adjustments you may need during the interview process and your preferred type of communication, and we will be in touch as soon as possible to discuss your requirements.

Toyota is an endorsed employer for all women; check out our benefits directly at WORK180.

We don't require a cover letter or selection criteria to be addressed.

Come with us and help create the future.