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Accessibility Officer


Location: Melbourne

Job Type: Full time


  • Newly created role, supporting delivery of our Accessibility Action Plan
  • Shape the future of V/Line as a service for all members of our community
  • Attractive package and a free myki travel card for metropolitan & regional travel

At V/Line, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We offer a range of flexible work options and actively encourage applicants from any background including people with disability and people who are culturally and linguistically diverse.

About the role

Be a part of strong Customer Experience team to support the delivery of accessible and inclusive services for V/Line customers.

As an Accessibility Officer, you will work closely with business to ensure that the accessibility needs of customers are considered.

Key Accountabilities include:

    Support the delivery of V/Line’s Accessibility Action Plan priorities and actions.

      Support the Accessibility requirements under V/Line’s Service Level Agreement with the Department of Transport and Planning.

        Consult and engage with various key stakeholders e.g. V/Line’s customer Accessibility Reference Group, disability service providers and advocacy groups, customers and internal stakeholders.

          Develop and review the operational procedures that relate to customers with accessibility requirements.

            Support various team administrative activities such as budget and monitoring of key deliverables.

            About you

            You are someone with outstanding stakeholder management skills and the ability to form meaningful relationships.

            Our ideal candidate will possess the following:

              Demonstrated alignment to V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.

                Strong communication and report-writing skills.

                  Strong knowledge of Accessibility issues and legislation.

                  • Experience
                  in disability access-related positions.

                  Candidates with lived experience of disability are encouraged to apply. Your insights will contribute to our alliance of great minds, while growing your own career.

                  What we Offer

                  In addition to free Myki travel, we offer:

                  • Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
                  • Huge potential – We’re transforming, and you can to. Be a change maker, recognised for your contribution and creativity.
                  • Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
                  • Collaborative team – You’ll be part of the broader Capability team. Surround yourself with talented, passionate peers.
                  • Flexible working– We support flexible working. Work in a way that supports you to thrive in your role.

                  Enquire now

                  To obtain a Position Description and arrange a confidential discussion about this premier opportunity, please contact Neha Bakshi, Talent Acquisition Business Partner at

                  This position is classified as CLERK C1 – C4 ($37.6223 - $47.5100 per hour) in accordance with the current V/Line Rail Operations and Administrative Employees Agreement 2019. Please be aware, the selection process may include aptitude tests, a behavioural-based interview, probity (police check and WWCC), and reference checks.

                  Applications close: 5pm on Monday, 25th September 2023.

                  V/Line is an equal opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background. We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community.