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Services Officer - Ballarat


Location: Ballarat

Job Type: Full time


Services Officer

Ballarat Station

(Permanent, Full-Time)

Are you great with customers, committed to workplace safety and love variety in your day-to-day work?

Reporting to the Customer Services Managers, could you be our new Services Officer, at Ballarat station?


Read this ad carefully and be sure you fit the essential requirements for the role.

Then, click ‘Apply now’ to go through to our V/Line Careers page to submit your application.

Please attach your resume and a brief cover letter, as PDFs.

At V/Line we are committed to helping people get to where they want to go. Whether that’s getting our customers to their destination or our people to their dream career. With a diverse range of roles, we have a passion for helping our people be their best. Let us get you there, with free myki travel.

About the role

The Services Officer is a full-time permanent opportunity, with a 4-week, rotating-roster that includes early starts, late finishes & public holidays.

Based out of Ballarat, you will give the best possible delivery of service to customers travelling on V/Line services, while supporting safety on and around the rail.

In this work, you will:

  • Communicate accurate and timely information to customers, ensuring coach replacements are organised where required
  • Complete ticket sales and seat reservations
  • Maintain the presentation and cleanliness of the station
  • Safe working duties where required
  • Ensure safety on and around the station, for customers, colleagues, and yourself


  • Successful completion of Year 10 (minimum)
  • Victorian Driver Licence
  • Willingness & ability to travel to other stations, to provide service along the line
  • Availability for shift work & overtime
  • Previous face-to-face customer service experience and a demonstrated commitment to workplace safety

About you

Previous experience in face-to-face customer service and an operational environment is an advantage; so is having good situational awareness along with demonstrating that you value safety and make it a key workplace priority.

Previous experience in rail or transport would be ideal. Or, you may have a background in hospitality, retail, supply, manufacturing, care work, or any profession that values safety equally with service.

To be successful in this role, you already have:

  • Strong verbal & written communication skills
  • Ability to adapt to changing environments
  • Strong focus on safety culture

What we offer

  • Workplace flexibility
  • Personal development
  • Commitment to culture
  • Career opportunities
  • Inclusive environment
  • Paid Parental Leave
  • Free myki travel
  • Contribute to connecting Victorians

This position is classified as a TRAINEE STATION STAFF ($26.3917) whilst doing full-time, classroom-based training for 4-6 weeks.

Upon successful completion of the training, this full-time position, is then classified as STN OFF C2 ($41.1597), with pay & conditions in accordance with the current V/Line Rail Operations and Administrative Employees Agreement 2019.

It is a Medical Category 2 position.

The selection process takes around 4 to 5 weeks and may include:

  • Pre-screening phone interview
  • Aptitude assessments
  • Behavioural event interview
  • Probity (police) check, Working with Childrens Check, reference checks, and a medical check
  • Employees of V/Line are required to maintain a valid Working with Children Check Victoria (Employee) for the duration of employment.

V/Line is an equal opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background.We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community.