Digital Operations Modernisation Manager

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3800 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 2900 committed team members who are up to the challenge.

About the role

As part of the Operational Modernisation and Performance team, the Digital Operations Modernisation Manager will shape and lead the digital strategy for V/Line’s Operations division, driving the transition to a modern, system-based environment.

In this role, you will map the division’s digital architecture, develop roadmaps for critical rail systems, and ensure these systems are equipped to meet both current and future needs. Leveraging best practices in rail and transport systemisation, you will collaborate with stakeholders to drive continuous improvements and secure strategic investments.

Additionally, as the subject lead for the Operations Digital Modernisation Program, you will establish governance frameworks with Business Services and IT teams, align priorities, and optimise resources to meet project milestones. This highly consultative role focuses on engaging stakeholders at all levels and aligning departmental visions to create synergy.

Key Accountabilities include:

• Develop and manage the digital strategy for Operations, ensuring alignment with V/Line’s modernisation priorities through consultation, engagement, and advocacy.
• Work with IT to establish governance frameworks, prioritise resources, and oversee system implementation projects.
• Serve as the Operations technical authority, managing escalations, aligning system design with business processes, and driving continuous system improvements.
• Develop data governance frameworks, enhance reporting capabilities, and use data insights to identify pinch points and inform long-term operational improvements.
• Evaluate V/Line’s systems against industry best practices, explore emerging technologies, and build business cases to secure funding for system upgrades.
• Provide leadership to system subject matter experts, develop working frameworks, manage stakeholder expectations, and champion behaviour change to support technical improvements.
• Lead digital delivery using project and change management frameworks, ensuring smooth system testing, evaluation, and long-term benefit capture.

About you

You will be a consultative leader with exceptional stakeholder management skills to lead working groups, represent business needs, and develop integrated roadmaps that meet the evolving demands of V/Line’s operations.

Our ideal candidate will possess the following:

• Experience with project and change management frameworks to ensure initiatives deliver sustainable long-term benefits.

• Proven leadership and advocacy for assessing the current state and adopting new technologies and systems to suit operational requirements.

• Exposure to transport planning systems and industry best practices (highly regarded).

• Strong strategic thinking, problem-solving abilities, and a solution-focused mindset.

• Expertise in stakeholder management, building strong relationships and ensuring alignment.

• Exceptional written and verbal communication skills, with the ability to convey complex concepts.

• Demonstrated alignment with V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.

In addition tofree myki travel, we offer:

• Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.

• Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.

• Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.

• Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.

• Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

How to Apply

The recruitment and selection process may include aptitude assessments, behavioural and/or technical interviews and employment references.

Successful applicants will be required to undergo pre-employment screening including, probity (police) checks, medical assessment, and Australian entitlement to work. Employees of V/Line are required to maintain a valid Working with Children Check Victoria (Employee) for the duration of employment.

V/Line is an equal-opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background. We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community.

Applications close: 7th of November 2024