Conductor - Geelong

2 x Full-Time Fixed-Term Contracts until November/December 2025

• Make a difference to someone's day

• Gain a Cert 3 in Customer Rail Operations

• $46.5 + penalties and 5wks. leave

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3000 committed team members who are up to the challenge.

Ready to make a difference on the rails?

About the role

As a Conductor, you’re not just a member of the Customer Group; you’re the face of V/Line, ensuring every journey is safe, smooth, and enjoyable for our passengers onboard the train. Your role is crucial in delivering top-notch customer service and maintaininghigh standards on our regional trains across Victoria.

By showcasing your initiative and knowledge of V/Line policies, you’ll ensure the safety and satisfaction of our passengers, contributing to V/Line’s success and revenue protection.

These positions are full-time contracts until November/December 2025, with rotating rosters. Shifts may start from 3:30 AM and can finish at 3:30 AM.

Depending on scheduling and business needs, you may be required to sign on and work at various stations along the Geelong line within 80km of your Home Depot.

Key Accountabilities include:

• Customer Service & Information: Be the go-to person for passengers, providing assistance and information to customers face to face, and via a PA system

• Train Preparation:Ensure trains are ready for service, from cleanliness to functionality

• Fare Management: Handle ticket sales, checking tickets, and provide fare advice during train services.

• Platform Duties:Oversee train departures and assist with luggage at stations

• Coach Duties: Manage coaches during planned and unplanned disruptions and events

• Fault Reporting:Manage and report any equipment or facility issues

• Emergency Management:Be prepared to handle service disruptions and emergencies

The role is highly autonomous therefore you’llpossess a level of maturity, previous success in operating in a safety and time critical environment and an absolute commitment to providing superior customer service.

About you

You will bring a mature approach, proven success in safety and time-critical environments, and an unwavering commitment to delivering exceptional customer service. You thrive in independent roles and excel under pressure.

Our ideal candidate will possess the following:

• Completion of Year 10 or equivalent

• Valid Victorian Drivers License

• 24/7 availability for shift work

• Strong verbal and written communication skills

• Ability to work within rules and compliance frameworks

• Friendly customer service skills

• Strong safety awareness

• Demonstrated alignment to V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.

In addition to free myki travel, we offer:

Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.

Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.

Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.

Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.

Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

The recruitment and selection process may include aptitude assessments, behavioural and/or technical interviews and employment references.

Successful applicants will be required to undergo pre-employment screening including, probity (police) checks, medical assessment, and Australian entitlement to work. Employees of V/Line are required tomaintain a valid Working with Children Check Victoria (Employee) for the duration of employment.

You will gain a Cert 3 in Customer Rail Operations across 4-5 weeks in Melbourne and then have an additional 2-3 weeks completing On-The-Job training at your Home Depot. Whilst completing both of those, you will be on a Conductor Trainee ($34). Once qualified your rate will be as Conductor ($46.5), plus loadings & penalty rates.

V/Line is an equal-opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background. We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community. #LI-DNI