About Woolworths Group
Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and New Zealand’s largest retailer. A top 10 company on the Australian Securities Exchange (ASX), Woolworths Group employs more than 180,000 team members and serves more than 20 million customers a week.
At Woolworths, spreading the joy of food to our customers is the reason we do what we do. We live it, we breathe it. Woolworths offers real opportunities for career development, for those who love food and putting a smile on a customer’s face.
Woolworths Food Company FoodCo is an exciting business where together we innovate to create nourishing products that customers love every day. At the heart of Woolworths Food Company is our passion for food, innovation and our customers. This centre of expertise is set to drive clear competitive advantage for the Australian Food Group through increased innovation in own and exclusive brands, expansion in key growth markets and establishment of strategic, long-term partnerships. To do this, we'll leverage, nurture and grow our best talent to drive points of difference and create a sustainable, collaborative and agile culture where we continue to evolve and our customers continue to love us.
About your new role and team
Join an entrepreneurial team within one of Australia’s leading companies and shape the future of a growing initiative. The primary objective of the bunch team is to grow successful online food sampling communities where thousands of customers and team members share their real stories and get to taste, test and talk about all things food.
The Community & Content Manager role is focussed on enriching the community and content programs by developing and executing on a strategic roadmap for community engagement, content, and managing a team of community specialists. This role is critical in creating a positive and supportive environment where members have a sense of belonging and are inspired to have open discussions and share ideas, knowledge and recipes.
About you
We are looking for someone who is a customer champion and has experience of managing an online consumer community with bucket loads of creativity who can build an engaging content plan to encourage members to keep coming back for more. You are someone that is composed when resolving conflict, can calm distressed customers and can learn on the fly to solve problems even when facing into the unknown.
Key accountabilities:
- Develop and execute the content and community strategy, including roadmaps and success metrics
- Responsible for engaging community members and executing a implementing a content plan
- Ownership for operational frameworks, policies and guidelines
- Work with Senior Manager to develop, execute and report on various projects and initiatives, including technical roadmaps
Experience required:
- 3+ years experience managing an online community
- Line management experience (people leader)
- Experience in building and implementing strategies in an online community context
- Exceptional rapport building, communication skills and an active listener
- Experience in successfully navigating complex & sensitive situations involving public communications
- Organised with an eye for detail
- Experience in reporting & analysing data
- (desirable) Experience working with freelancers or agencies to create content
We’d love to hear from You
If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI #LI-Hybrid
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.
Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.
We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.
As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.
We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.
We’d love to hear from You
If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI #work180.
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.
