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Customer Success Account Manager

Perth
Full time
Posted
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Microsoft
I.T., digital & online media services
10,001+ employees
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The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of
Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.


As a Customer Success Account Manager (CSAM), you are the delivery leader in our account team and a strategic partner to our customers. You are responsible for execution against our Customer Success Contracts and orchestration of cross-functional programs that deliver customer value and enable transformational customer outcomes. This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.

Qualifications

  • Master's Degree in Engineering, IT, Business or related field AND 3+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • Bachelor's Degree in Engineering, Information Technology, Business or related field AND 4+ year(s) work or internship experience in solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

    Professional

  • 3+ years relevant work experience.
  • Project Management Institute (PMI) or equivalent Project Management certification.
  • Prosci or equivalent change management certification.


Technical
Breadth of knowledge across Solution Areas including:

  • Solid understanding of Microsoft’s products, technologies and solutions
  • Technologies: Cloud, mobile, web application development, cloud-native application architecture
  • Microsoft certification in relevant technologies (e.g.: Azure, M365), or competitor equivalent.
  • Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Responsibilities

  • Technical Skilling – You will build technical competency that supports customer advice, connecting their business goals to Microsoft solutions
  • Customer Relationship Management – You will nurture and establish relationships with key customer stakeholders to enable quality solution planning, delivery execution and governance.
  • Account Planning – You will partner with Account team peers to drive conversations with customers that define and prioritize the strategic alignment between your customer’s objectives and
    Microsoft’s goals.
  • Opportunity and Pursuit Management – You will bring forward customer insights to sellers to support them in identifying and producing opportunities.
  • Consumption and Delivery Execution – You will lead the delivery of Microsoft solutions and take ownership for team coordination that accelerates production level consumption across solution
    areas to help our customers achieve their goals