New to Industry Customer Field Technician
Job Expectations
Build your career and Australia’s future.
Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. At nbn we are proud advocates for equal opportunities for all our employees, irrespective of age, gender, nationality, ability, or culture. This commitment to diversity and inclusion is why we have earned recognition as a WORK180 Endorsed Employer for Women and are a Pride in Diversity Gold Employer for two years running.
A bit about your role
As a newcomer to the industry, you will become a Customer Field Technician located in either Gold Coast, Byron Bay, Tweed Heads and Kingscliff. In this role, you’ll be a key player in handling customer service tasks across a variety of nbn technologies. This role is designed to be self-directed, where you’ll take charge of installing, repairing, and maintaining nbn products and services.
You’ll get the chance to work in various settings, both internal and external, but your main workspace will be within the customer’s premises. If you’re ready to dive into a new industry and take on an autonomous role, this could be the perfect opportunity for you.
Your typical day could include any or all of the below functions while delivering exceptional customer service within your role:
- Cabling installation (copper and fibre) including jointing, jumpering and splicing
- Customer premises installation of nbn Customer Premises Equipment (CPE)
- Fault diagnosis and repair of nbn cabling networks and nbn CPE
- Working at heights and in confined spaces
- These roles work between the hours of 7am to 7pm based on business needs and we encourage a flexible working environment.
A bit about you
We are on the lookout for individuals who are new to the industry and are eager to embark on a rewarding career in the telecommunications. If you have a background in but not limited to; communication cabling, electrical work, air conditioning/refrigeration, carpentry or good with power tools (Drills/ Hammer drills) and are ready to transfer those skills to a new field, we want to hear from you.
This role involves a significant amount of work at customer sites, so it’s crucial that you possess outstanding customer service skills and the ability to communicate effectively and personably. We’re seeking individuals who are self-driven and motivated who can manage themselves effectively.
*Please note that a current and clean driver’s license is a must.
What you’ll get out:
- 18 weeks of paid parental leave
- Discounted gym memberships + other corporate benefits
- Vehicle, laptop, tools, uniform and phone (or device allowance) provided.
- Options for salary sacrificing
- An inclusive work culture that priorities balance and wellbeing.
- A company that offers ongoing training and support with a focus on your career growth and professional development.
Inspired to learn more? nbn’s free Digital Work Experience allows anyone to experience the work that our Customer Field Technicians (CFT) do every day – from the comfort of your own home. Please visit our Digital Work experienceto get real life insights into the role.
Life at nbn
To be part of nbn is to be part of something bigger. We’ve created Australia’s network—a network made for more.
Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. It’s not just a way for everyone to do the things they love, but transforms the way they do them, and the opportunities available to them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for two years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.
We champion equal opportunities for all employees. If you have any requests or accessibility requirements throughout the expression of interest process, please advise us at the time of connection and we will adjust to meet your needs.
Where to from here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and send your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.