About Us:

We create extraordinary experiences, we create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better. This is a world where we bring together our love for the natural environment and our care for one another. This is where you'll discover something new, every day.

The Role:

Join our team as a full time Customer Care Consultant at Bunurong Memorial Park and Springvale Botanical Cemetery be at the forefront of delivering exceptional administrative and customer facing support to internal and external customers. You'll play a vital role in ensuring seamless communication and efficient processes throughout the customer journey.

Responsibilities:

• Conduct client appointments for the collection of ashes, presenting urn options and managing the transfer of ashes.
• Maintain accurate and current information in the customer relationship management (CRM) system.
• Welcome and greet all incoming visitors to the Customer Care building in a friendly, courteous and timely manner assisting with general enquiries and directions.
• Monitor and maintain optimal stock levels to ensure smooth operations, minimize shortages, and avoid excess inventory.
• Respond to client-related mail/emails within agreed Service Level Agreement (SLA)
• Support administrative tasks, including processing applications and completing funeral service documentation.

About You - We Are Looking for Someone With:

• Exceptional communication and interpersonal skills, with experience in customer service.
• Ability to build and maintain strong relationships with a diverse range of stakeholders.
• Strong problem-solving skills and a knack for quick, effective resolutions.
• Flexibility and adaptability to work across multiple sites.
• Strong organisational skills and the ability to manage multiple tasks efficiently.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Demonstrated ability to work autonomously as well as collaboratively within a team adapting to daily changes.
• A high level of empathy and the ability to understand and support clients during sensitive times.

Working With Us:

We offer a career beyond your expectations with personal and professional growth opportunities, along with a comprehensive range of benefits:

• Access to Leadership and Development Programs to foster professional growth and advancement.
• Employee Health, Wellbeing and Assistance Programs including complimentary onsite osteopath services.
• A supportive and people-centric culture within a purpose-driven organisation.
• Flexible working arrangements.
• Immediate access to unpaid parental leave and a short waiting period of only three months for paid parental leave, applicable to both full-time and part-time employees.
• The opportunity to purchase additional annual leave.
• Discounts available at our employee café and onsite florists.

SMCT is an equal opportunity employer, a Diversity Council Australia Member, a member of the Australian Disability Network and are proudly endorsed by WORK180, in our ongoing commitment to raising workplace standards for all.

We care for our colleagues and the community we serve. To protect one another it is a requirement that all successful candidates complete background checks.

If you have any access requirements which restrict you from fully participating in our recruitment process, please contact recruitment@smct.org.au so that we can discuss necessary adjustments.

For more information on Southern Metropolitan Cemeteries Trust, please visit our website: www.smct.org.au.