We are currently looking for a skilled individual to provide technical service, solutions and support to the networks, infrastructure, products and services supplied and operated by Telstra.

This is 24/7 rotational shift role which also requires possession and maintenance of minimum NV1 security clearance and the ability to obtain NV2 level clearance.

The Role:

You will be responsible for investigating and troubleshooting any complex network problems as detected by NOC or reported by customers. You will need to ensure that the agreed SLA/KPIs are met and be the first level of technical & management escalation. You will also be responsible to review and improve any assurance processes / systems to improve the overall efficiency and effectiveness of the NOC

You must have high technical skills, combined with a very good understanding of the technologies and services running on the highly sophisticated MPLS platform, which is an integral part of the global Internet.

Key Responsibilities:

• To contribute to Key Performance Indicators in relation to the performance of the networks, infrastructure, products and services supplied and operated by Telstra
• Have the freedom to allocate daily work priorities, complete allocated work activities and routines within required targets
• Achieve end to end service restoration, activation and installation through compliance to prescribed standards, practices, procedures, Operating Level Agreements and Service Level Agreements
• Contribute to network integrity and reliability and end to end performance excellence
• Capture and record relevant cost and time information and the timely completion of tasks assigned
• Proactive monitoring and management of customer services.

Troubleshooting of faults and restoration of customer services. Ensure the service assurance process meet the Mean Time to Repair Performance Requirement.

• Proactive monitoring and management of the IP platform to maintain network performance standards.
• Provide timely updates to customer, and answer customer’s queries.

Qualifications and Responsibilities:

• Educational Qualifications - Tertiary qualifications of at least diploma in engineering field or a combination of qualifications and experience regarded as being acceptable for satisfactory performance in this position.
• Professional/Technical Qualifications - Demonstrated knowledge and experience in managing the REACH IP backbone network which is part of the global Internet. Essential JUNOS and Cisco Certification, JNCIA or CCNA. Preferred, JNCIP-ENT, JNCIP-SP or CCIP, CCNP.
• 3+ Years of Relevant Work Experience
• Good technical knowledge of the global connectivity on subsea cable, internet networks, systems and products.
• Good knowledge of relevant activation, installation, assurance and repair processes.
• Strong knowledge in IP routing, and good knowledge in OSPF, BGP and MPLS
• Experience in the operation and maintenance of routers/switches
• Good knowledge in WAN technologies such as ATM, POS, LAN-PHY, WAN-PHY etc

Work at the leading edge

With the scope of this role and the size of Telstra, the opportunities to develop and grow your career with us in a creative environment and a success-based culture are endless. Be part of a new world-class team at the forefront of Australia’s security product technology landscape, delivering emerging and innovative solutions on a scale you won’t find elsewhere.

Telstra’s committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesfle