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Design Researcher

Melbourne
Full time
Posted
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Xero
I.T., digital & online media services
1,001-5,000 employees
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Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

About the role:
Design Researchers at Xero work with a wide range of product teams, using qualitative, quantitative and mixed methods approaches to better understand our users. This is a highly collaborative role with opportunities to work alongside other Design Researchers as well as product teams. Our Design Researchers are specialists in research, but there is ample opportunity to influence design decisions throughout the product cycle using both evaluative and generative approaches.

About the team:
We are a growing Design Research practice within Xero’s global Design team. Over 30 researchers collaborate across Australia, New Zealand, Canada, USA and the UK. When the team aren’t helping product teams they are working on creative initiatives to drive the practice forward and getting together to share our skills and experiences. As a fast growing team with a diverse range of backgrounds there is plenty of opportunity to help shape our ways of working.

What you'll do:

  • Initiate work - work with Pods and teams to translate requests into research objectives, hypotheses and/or assumptions and determine the optimal research method.
  • Plan research studies - Run the logistics of a research study from recruitment, scheduling, and organizing note takers and observers.
  • Desk research - work with researchers and designers to analyse relevant inputs such as research and data insights, product strategy and roadmap, technical environment and constraints. Help teams understand all of the previous and related data they can use to understand their space.
  • Facilitate research sessions - run professional sessions to maximise unbiased observations, while ensuring comfort of the participant and ethical practices.
  • Conduct different types of research - run research studies with a variety of methods for a variety of purposes e.g. surveys, diary studies, unmoderated tests, etc.
  • Analyse data from research studies - synthesise and make sense of the data, translating it into comprehensible and significant finding and insights for the team to engage with.
  • Report actionable insights - structure your findings and insights so they are actionable and help the Pod figure out how to move forward with those in mind.
  • Link up with other research - Connect insights from your study to previous research studies including those across portfolios, product data, Voice of the customer / marketing research, support tickets, and other reliable sources of information.
  • Communicate effectively - Present and communicate research to a range of different audiences to make it easy for audiences to action insights.
  • Collaborate with designers and content strategists – challenging assumptions and 'pre-set' thinking around solutions, agreeing the purpose, principles and vision.
  • Consider bias throughout the project - recognise it, minimise it where possible and call it out when it impacts insights.
  • Close out projects - follow all relevant close out processes including sharing results, ensuring data obligations are met, and reflecting on the projects.

    • What you’ll bring with you

  • Track record of delivering quality design research
  • Track record of working with multi-disciplinary teams to achieve research goals
  • Excellent communication skills
  • A portfolio that demonstrates high-quality research, contributing to user experience and business value
  • Skill and experience with the research process including, engaging teams in research activities, planning, synthesis, and analysis
    • Why Xero?

    At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.

    Xero strongly encourages employees and contractors to be vaccinated against COVID-19 in order to work from a Xero office, or engage in any face-to-face Xero business. Xero will work with anyone who is not vaccinated, or prefers not to disclose their vaccination status, to determine what reasonable accommodations can be provided to ensure their role can be performed safely.