CIB Markets Office of Legal Obligations (OLO) – Global BAU Manager – Vice President – London

JP Morgan

Location: Greater London

Job Type: Full time

Last updated

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The Markets Office of Legal Obligations (OLO) function is responsible for executing the regulatory traceability process that documents the business’ legal obligations arising from material laws and regulatory requirements, and mapping these to documentation such as policies and procedures which support compliance with those requirements.

The function covers all global Corporate & Investment Bank Sales, Trading and Research businesses across all regions. It is part of the Markets Business Controls Management department, in the 1st Line of Defense (1LOD). The function of which this role is part executes several key components of the Markets controls framework, including Legal and Regulatory Change Management, OLO and Markets Documentation Governance.

The role reports to the Americas Regulatory Change and Global OLO BAU Executive Director, based in New York.

The incumbent will have accountability for the day-to-day operation of Markets OLO activities in accordance with Markets, CIB and firm-wide BAU OLO framework requirements including SLA / throughput and quality parameters. The incumbent will:

  • Manage the work of the off shore teams’ (Buenos Aires and Bengaluru) daily legal obligation mapping activities and act as the primary escalation point for the teams
  • Undertake review and sign-off of the teams’ output, on behalf of business executives
  • Develop high performing off shore teams to optimise efficient throughput with accuracy through ongoing coaching, training, performance goal setting and feedback
  • Lead the teams to promptly decision or effectively challenge ownership handshakes with other businesses and functions, OLO Quality Assurance test findings and other OLO Program BAU exception items
  • Be accountable for developing and using MIS to oversee the team’s activities. ;
  • Set targets for off shore teams and be remain accountable for their delivery.
  • Develop and execute achievable plans to absorb spikes in upcoming flows
  • Collaborate with regional Markets Legal and Regulatory Change Management (LCRM) team members and CIB Control Officers to address complex obligations
  • Maintain processes to ensure the obligation mapping inventory remains evergreen in the face of regulatory and business changes – e.g. maintaining an awareness of key business activity changes which will impact obligation mapping assessments, such as new business activity approvals, Legal Entity strategy changes, operational risk assessment hierarchy changes , etc.
  • Report on the function’s output to business executives through governance forums
  • Seek opportunities to improve the efficiency and accuracy of assessment activity
  • Maintain SOPs, reference material and other documentation for obligation assessment and mapping
  • Represent Markets in working groups and other governance meetings for specific implementation and OLO system enhancement initiatives
  • The successful candidate will need to develop and maintain strong working relationships with key partners: Legal, Compliance, Finance, Risk, Operations, Office of Regulatory Affairs, Business Control Management, Business Management, Front Office (Sales / Trading / Research), and others


  • Already hold position of Vice President or equivalent
  • Strong working knowledge of J.P. Morgan’s Markets products and businesses
  • Significant experience in Business Controls, Business Management, Operational Risk, Compliance, Legal, Audit or similar function. Coverage with Markets Sales / Trading business(es) is desired
  • Demonstrated experience managing and developing sustainable teams and process orientated activities
  • Proven influencing skills to drive key aspects of an operational business / function
  • High degree of independent decision making, autonomy and sound judgement including conflict resolution
  • Runs disciplined discussions with a specific purpose, the right individuals and actionable outcomes
  • Knowledge of regulatory frameworks, including key regulators and regulations impacting Markets businesses would be beneficial
  • Comfortable with and adept at reading and interpreting legal text as a layperson (note: formal legal qualifications are not required)
  • Strong project management skills and ability to instill structure, process and accountability to meet aggressive delivery targets, whilst maintaining quality standards
  • Comfortable partnering closely with related functions, at all levels, to ensure coordinated and effective delivery
  • French, German, Spanish and / or Portuguese language proficiency would be beneficial but is not essential
  • Detail oriented, with a disciplined approach to process, whilst maintaining an understanding of the bigger picture
  • Strong organizational management skills, including competence in issue and conflict resolution
  • Strong listening, negotiation and written and verbal communication skills
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