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BOS - Bank Manager - Aberdeen City

Lloyds Banking Group

Location: Aberdeen City

Job Type: Full time

Last updated

Be brave, not perfect.
- Reshma Saujani

End Date

Tuesday 28 June 2022

Salary Range

£29,712 - £37,140

We support agile working – click here for more information on agile working options.

Agile Working Options

Flexible / Variable Hours

Job Description Summary

Come and join Bank of Scotland and help our customers achieve their goals by supporting our purpose of Helping Britain Prosper.

Whether they’re saving, spending or borrowing, we want you to help our personal and business customers navigate through their individual journey. Bank of Scotland is proud to serve the people, businesses and communities of Britain. With award-winning online, mobile and telephone banking services.

Our branches add value by providing the human touch in the modern digital era, supporting customers with complex needs. As the largest Retail Bank in Britain we're proud to be one of the most recognised brands on the High Street. We offer a comprehensive range of financial products and services – shaped to suit individual needs. You'll look for ways to tailor our products and services to recognise that different customers need different things from us.

Job Description

Your Purpose

An inspirational leader who motivates, coaches and develops their team to work together to Help Britain prosper by providing an excellent customer experience and compliantly meeting their financial and service needs. You'll lead your team to deliver fair outcomes for customers with complex needs or personal vulnerabilities. You'll lead and embed LBG priorities, adhere to regulatory requirements and set an example by role modelling the Group Values, Behaviours and Code of Responsibility.

Your Hours

Our branches are open at varying times Monday to Saturday (with some opening Sundays) to ensure we can support our customers when they need us.

As a full-time Bank Manager you'll be working 35 hours, flexibly across the week, this will include working on Saturdays. Our award winning flexible working will allow you to complete that project for your college studies, pursue other interests, or enjoy spending time with your family or friends – you could find a work/life balance that suits you.

Your Role

The successful applicant will be able to lead a team of colleagues to exceed the expectations of a wide range of customers. From affluent to vulnerable customers, you'll ensure they get the advice and support they need.

The applicant will be open to change and be willing to adopt new ways of working for the benefit of our customers and the bank. We'll provide training to the applicant with the right skills and mentality if you do not currently hold the technical knowledge, while you'll also have the opportunity to learn from your peers in a collaborative environment.

You'll be empowered and trusted to think creatively about how you deliver the best outcomes for our customers, our colleagues and our business. If you have the right behaviours, a positive approach and you're looking for personal stretch this is an amazing opportunity to challenge yourself in a customer-facing environment. You'll feel equally challenged and supported in a dynamic yet diverse environment, whilst making a difference to people’s lives.

You’ll relish the opportunity to build on your existing expertise in this key leadership role. In return, you’ll enjoy our total dedication to your ongoing personal and professional development. We'll help you perform at your best today, so you can fulfil all your potential in the future. Here, you'll grow as a person and develop your career. In turn, you'll ensure your team get the support and development to operate at their very best.

You'll be able to demonstrate a high standard of written and verbal communication. You'll be confident in your ability to take complex issues and build clear plans to improve how your team operate. Your well-developed interpersonal skills will enable you to work with partners across the business. You'll demonstrate resilience and flexibility in a changing environment.

You'll be capable of operating within the Group’s regulatory framework and deliver expected standards to deliver for customers, colleagues and the business.

Bank of Scotland Community Bank are committed to providing equal opportunities! We recognise that an inclusive and diverse business is central to our success. Our customer base is very diverse and ensuring that we understand and meet their needs helps us to represent the communities in which we operate. Reflecting the diversity of the UK in our own workforce helps us to achieve that goal. As a result, we encourage an environment where everyone can provide excellent service to our diverse customers and develop their individual careers, whatever their background.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.