Business Analyst

Lloyds Banking Group

Location: Edinburgh, Greater London

Job Type: Full time

Last updated

The most difficult thing is the decision to act, the rest is merely tenacity.
- Amelia Earhart

End Date

Wednesday 29 June 2022

Salary Range

£52,912 - £66,140

We support agile working – click here for more information on agile working options.

Agile Working Options

Flexible / Variable Hours, Other Agile Working Arrangements / Open to Discussion

Job Description Summary

An exciting opportunity has come up to join us in the Business Digital Servicing Lab! The Business Digital Servicing Lab, was established in Consumer Servicing Value Stream in 2021 and is growing, with teams that are empowered to think big, test and learn and drive outstanding changes for our customers and the Bank. We are responsible for delivering outstanding customer experiences for the Group’s 800 thousand business digital customers, delivering top of the class digital journeys, to close the functional gaps that Retail clients and our competitors provide. Whilst the main driver is improved client feedback we are also driven by reducing failure demand.
As a Business Analyst, you will be responsible for the release of incremental value by improving the Business Clients digital journey. This role covers making the best possible customer journeys for customers through the app or desktop, with a particular focus on balancing ease with the need to protect customers security. This is achieved by encouraging collaborative, empowered teams, nurturing them to take ownership of the relevant outcomes. As well as stimulating innovation and mitigating risk by conducting data- and research- driven feature shaping. You will work closely with the Senior PO to support in the day to day running of the Lab.

Job Description

Key accountabilities

  • To build great customer outcomes through deep understanding of customers needs
  • To work with the PO and the Feature Team to gain a strong understanding of the Payments landscape and define customer centric requirements
  • Through analysis, to support in the prioritisation of the backlog
  • To work and influence across multiple areas of the Bank and partner teams to craft change and customer outcomes
  • To determine what customers need through diving into data, competitive analysis and user research
  • Cultivate a culture of curiosity and test and learn in which the Feature Team is comfortable trying things out and learning cheaply, quickly and safely

Together we make it possible!

So, if you have the skills, background and outlook we're seeking and this opportunity appeals then get in touch, we'd love you to join our team

We’ll provide you with a diverse, energising and informal environment that focuses on equal opportunity and supports career progression. A role within our team will provide the chance to work flexibly and collaboratively. We’ll take your personal and professional development very seriously and enable you to make a positive difference to the overall teams' mission.

We’re happy to consider options other than 9-to-5 office-based work. To us “Agile working” is more than working flexibly - it’s about entrusting colleagues to think creatively about how, when and where they work, to deliver their very best.

As a function we are committed to the principles of agile working, and we’d be particularly keen to receive applications fromcandidates interested in working the role as a job share. If you have an existing job share partner, your application will beconsidered jointly -you will still need to submit individual applications, but these should be aligned and make it clear that you areapplying on this basis. You will be invited to a joint interview and our assessment will be based on whether you have the skills,experience and demonstration of the Group’s values and behaviours between you to meet the requirements of the role. If you don’thave an existing job share partner, take a look at the job share register on Workday to identify potential matches with whom youcan apply. Also, visit the Group’s job share SharePoint page for further information about the benefits and key characteristics of asuccessful job share partnerships, a self-assessment form to assess whether job sharing is right for you and guidance on how toapproach the recruitment process successfully on a job share basis.

We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and to perform crucial job functions.

Join us and be part of an inclusive, values-led culture that celebrates diversity.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

You’ve got this!