Job Summary
The Client Implementation Manager supports business start-up work and subsequent Implementation of all Absence, Disability, & Life programs. This role includes cross functional resource management, system setup, risk management, and customer/broker relationship management. Responsible for working directly with small to mid-size customers from pre-sale through delivery of benefit program setup projects.
Principal Duties & Responsibilities
- Manages the implementation of Employer Absence, Disability, & Life Insurance programs
- Identifies customer requirements and facilitates customization/configuration of processes & systems to meet them
- Works closely with other areas including Claims Management, Product, IT, and Sales to ensure customer needs are met
- Develops and manages the project schedule for all programs
- Participates in capability presentations to potential customers
- Manages multiple third party vendor collaborations to ensure customer needs are met
- Performs other related duties as required
Education & Experience Required
- 4 or more years’ experience related to Group Insurance
Or an equivalent combination of education and experience
Education & Experience Preferred
- Bachelor's Degree in a related field
- Associates degree in a related field
Job Knowledge & Skills
- Project Management Professional (PMP) certification (preferred)
- Certified Employee Benefits Specialist (CEBS) or similar designation (preferred)
- Project Management experience
- Stakeholder Management / Executive reporting & escalation
- Risk recognition & mitigation
- Meeting facilitation including prep and documentation
- Knowledge of Absence Management industry (FMLA, ADAAA, STD & LTD)
- Knowledge of Life Insurance
- Ability to work “virtually” across a large cross-functional team in separate geographic locations
Competencies
- Acting with Integrity
- Communicating Effectively
- Pursuing Self-Development
- Serving Customers
- Supporting Change
- Supporting Organizational Goals
- Working with Diverse Populations
