Loyalty Advocate, Public Sector
Atlassian
Location: Remote - US only
Job Type: Full time
Posted
Job description
Are you passionate about engaging with Government and Public Sector organizations and have experience with software retention? Do you enjoy working in smaller teams, while also being part of a company that's experiencing outstanding growth? Our mission is to maximize revenue retention with a keen eye toward strategic migration and expansion efforts, while providing a seamless customer experience that ensures continued health and loyalty. If this sounds exciting, then read on!
Enterprise Loyalty Advocates educate our customers on the benefits of Atlassian software. We affect customer retention through proactive, strategic account management activities to our largest Public Sector customers. We have a discovery mentality and actively look for ways to promote growth and expansion within your accounts. Our team drives renewal and expansion transactions across Atlassian’s suite of solutions through proactive engagement with high-value renewals, uncovering expansion and migration opportunities, and overcoming objections. For our Government segment, we focus much of our effort on selling through our Channel, working collaboratively with Solution Partners to unblock deals. Each Loyalty Advocate also collaborates with our Account Executives team to support account planning and quoting activities, as well as with Channel Partners on account strategy and deals. You'll be first to understand why some customers stay, and some customers churn, and be responsible for sharing that insight with the company.
More about the team
The Loyalty Advocacy team is passionate about improving our customer experience. With that naturally comes retention and expansion of existing revenue, as well as migration to our other platform offerings, all the while providing legendary service. The team is comprised of hard-working, passionate, and fun-loving Loyalty Advocates specializing in Atlassian's full suite of products and services. We have shared team performance metrics and goals to encourage collaboration and partnership, but above all, we believe in the Atlassian values and want to use them as our compass in constantly refining and optimizing our non-traditional sales model.
In the first 90 days, we'll expect any candidates to have:
Experience with enterprise software renewals and account management
Ability to be decisive and prioritize among competing opportunities
Proactively engages customers with a consultative, solution-oriented approach in discovering new opportunities
Enjoy being a great teammate; collaborating with internal and external parties to reduce churn and expand customer base
The discovery skills and curiosity to uncover opportunities for expansion
Experience in selling or renewing in the SaaS industry
Experience in discovering upsell & cross-sell opportunities
Experience working with Partner ecosystems
It's great, but not required, to have:
Experience in pipeline management and forecasting
Experience with CRM software and video conferencing
Familiarity with Atlassian's suite of products
Experience with both on-premise and cloud software solutions
Minimum Required Experience:
4+ years of proven experience in account management, software renewals, customer success or other relevant business areas
Ability to establish rapport, form relationships and build trust on the phone and on video across the Federal/Public Sector industry
Consistent track record of meeting or exceeding performance goals
Experience/knowledge of Public Sector (Federal and/or SLED) procurement practices
More about our benefits
Whether working in an office or on a remote, distributed team, Atlassian is highly collaborative and yes, fun! To support our work (and play) we offer some excellent perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support continued learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Crafting software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more flexible, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.
Additional Information
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All applicant information will be kept confidential according to EEO guidelines.
If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to meet you.
Discover Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.
Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $87,500 - $116,700
Zone B: $78,800- $105,000
Zone C: $72,700 - $96,900
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.