Pre-Sales Solution Engineer

Atlassian is looking for a Pre-Sales Solutions Engineer who is a Service Management subject matter expert that’s passionate about being a product expert in the sales cycle, disrupting the Service Management market space, solving our customer’s hardest business problems with our products and solutions, and helping close our enterprise deals. Interested? Read on!

Your pre-sales experience plays a crucial role in uncovering customer business needs by assisting them to qualify and adopt Atlassian Tools. Your discovery-driven consultative approach helps unlock customer challenges and champion new ways of working that guide teams toward adopting improved support practices. You’ll help to frame customers' strategic direction, propelling them past their hurdles, unlocking additional value for the enterprise, and focusing on valuable outcomes. Through a partnership with other Atlassian team members, you will utilize your knowledge and experience in the area of Pre-Sales & Service Management to deliver value through prescriptive insights and methodologies. You'll serve as the tip of the spear in growing the reach of our technologies for new service management use cases and markets.

If you're a top-performing enterprise pre-sales solutions engineer who is customer-obsessed and understands the role service management plays in making a business successful, this may be your dream job.

More About You

We want a dynamic team member who will both teach and learn from all of us on the Solutions Engineering team. On paper, you have 8+ years of demonstrated ability to work with enterprise customers in a pre-sales, consulting, or delivery capacity. More importantly, you are a problem solver who can interpret sophisticated problem statements, boil them down into simple solutions, and collaborate with prospects, channel partners, and the Atlassian sales team to deliver new customers. You're equally comfortable in both a business and technical context, working with executives or talking shop with technical audiences. You love to learn, are open to giving and receiving feedback, tolerate failure and are passionate about making clients successful.

Still reading? You understand the process by which software gets defined, built, and deployed, and you have experience or familiarity with the Scaled ITSM solution spaces. As a bonus, you can wow us with your vision for how these solution spaces come together. If you have familiarity with Atlassian products great but not required!

Really want to win us over? Tell us about your experience using Atlassian tools in the wild.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $169,000 - $202,800 USD

Zone B: $152,000 - $182,400 USD

Zone C: $140,000 - $168,000 USD

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefitsto learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.