Your future team

The Migration Support Engineer is a part of our Cloud Migrations team, which is focused on providing advanced support and product expertise to our largest customers. In this role as a support engineer, you will work on our most important customer accounts and collaborate with global Atlassian team members. You will join a growing team of specialists improving our support capabilities, capacity, and quality for our largest and most sophisticated customers.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $120,500 - $130,500

Zone B: $108,500 - $117,500

Zone C: $100,000 - $108,400

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Your background

• 8+ years of experience in support, software services, and/or system administration for a large end-user community

• 2+ years of experience working with enterprise customers in a high-touch model

• Experience in migrating customers from Server to the Cloud an added advantage

• Strong database skills, with the expertise to write and update SQL queries with ease

• Expertise to write, review or modify scripts (Python, bash/shell)

• Deep understanding of SSO, SAML, LDAP, Active Directory, SSL, etc

• Experience with Splunk

• Experience with APIs and REST calls

• Worked with various operating systems, such as Linux, Unix, and Windows.

• Proven knowledge of networks

• Experience supporting Java, especially the JVM components

• You handle problems, learn new technologies, and enthusiasm to continually evolve as a technical expert

• Exhibit a strong team-oriented outlook and the ability to effectively work with several people and roles

• Exceptional soft skills, both internal and external communications by email, phone, and VC

• Demonstrable ability to de-escalate difficult situations with customers

• Experience getting on calls with customers to provide updates on migration and also hosting these calls

• Engage support teams across multiple regions and/or cross functions within Atlassian like CSM and EA's for best outcomes towards the customer's migration project

• Experience working in an Enterprise environment or with Enterprise customers

• Collaboration skills with a customer and/or partner team to follow best practices for a successful migration

• Technical Knowledge

• Linux/Unix OS; command line knowledge

• Experience with Splunk (not a must)

• SQL knowledge

• Knowledge of REST API

• Strong scripting knowledge; Ability to write, update and understand scripts

• User Management & Authentication; Basic knowledge of SSO, SAML, LDAP, AD