Principal Business Objective Manager

Remote -
Full time
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I.T., digital & online media services
5,001-10,000 employees
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Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

We are seeking an experienced Principal Business Objective Manager to join our Customer Support Mission team. This is a remote role in which you will lead the development of strategic objectives for the Customer Support organization. You will work with senior leadership, department heads, and cross-functional teams to define key strategies and drive business initiatives to achieve legendary customer support and operational excellence.


At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $164,500 - $219,300

Zone B: $148,000 - $197,400

Zone C: $136,500 - $182,000

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Your background

  • Bachelor's degree in Business Administration, Finance, Economics, or related field; MBA or advanced degree.

  • 7+ Years of experience in strategic planning, business operations, business intelligence or related roles, with experience in driving business growth and achieving results.

  • Experience analyzing complex data, identifying trends, and developing actionable insights.

  • Experience communicating with multiple partners and senior leaders.

  • Think with a forward-looking mindset, able to anticipate market trends, competitive threats, and business opportunities.

  • Proven project management skills, with the ability to prioritize and manage multiple initiatives simultaneously in a fast-paced environment.

  • Experience working in the tech industry is preferred but not required.