Senior Support Engineer, Cloud Enterprise

Remote -
Full time
Posted
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Atlassian
I.T., digital & online media services
5,001-10,000 employees
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Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $120,500 - $130,500

Zone B: $108,500 - $117,500

Zone C: $100,000 - $108,400

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

  • Typically 6 > 8+ years experience as an Application Support Engineer, Product Support Engineer, Cloud Engineer, TAM or similar role in customer-facing environments

  • Intermediate to advanced level of knowledge across technologies including REST API, Browser Devtools, SQL and Splunk queries, SSL/TLS, SSO/SAML, Java Logs, and Networking

  • Demonstrated ability to exceed customer expectations displaying a high degree of empathy and curiosity whilst diagnosing complex technical issues using communication modalities such as phone, screen share, and live chat

  • Motivation to enhance team collaboration and embrace group contribution with a passion for learning new technologies and how to utilize them in a customer-facing environment

  • Enthusiasm for leading continuous improvement initiatives that enhance team performance metrics, efficiencies, customer outcomes, and capabilities

  • The ability to perform daily tasks and take initiative independently, apart from fulfilling customer requests.

  • An ability to continuously track performance aspects of your role for future growth and development within the team.

  • Required Working Hours 8AM - 5PM PST.