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Fraud & Risk Investigator I

Expedia Group

Location: Springfield, Missouri

Job Type: Full time


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Fraud & Risk Investigator I

Within Expedia Group, the Fraud Operations department is part of the eCommerce Risk Team. Our mission is to develop and own the strategies that protect Expedia Group from financial loss and/or brand damage across all brands and channels from fraudulent activity 24 hours a day/365 day a year. Our scope of responsibilities covers both leisure and business travelers with tastes and budgets ranging from modest to luxury, from nearly every continent to thousands of hotels and vacation rentals, hundreds of airlines, thousands of activities, and dozens of car rental companies.

We are seeking a Fraud Investigator who is highly motivated, goal-oriented, has a can-do mentality to mitigate fraudulent purchases on all points of sale world-wide. The Fraud Investigator reviews high-risk purchases/transactions, via real-time queues and after-the-fact reports, to identify unauthorized purchases and decision if transactions are fraudulent or not. The e-Commerce Risk and Fraud team is staffed 24 hours a day. Applicants must be flexible with their schedule, work early shifts, weekends and on public holidays.

If you have great customer service skills, an analytical approach, and are passionate about saving the company's money, then this job might be for you!

What you’ll do:

  • Expected to understand and recognize communicated fraud trends when encountered in daily case management

  • Capable of making reasoned decisions on individual cases with ambiguous or conflicting information, which may include overturning other decisions when appropriate

  • Maintains or exceeds established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses.

  • Implement standard SQL database queries to retrieve data and produce standardized reports.

  • Assists in identification and escalation of bugs, fraud data, abnormalities, and technical problems.

  • Assist with or perform special projects in a timely manner, as needed.

  • Consistently meets or exceeds required performance standards.

  • Collaborates with peers and leadership by communicating fraud trends and sharing ideas and information in a constructive and positive manner.

Who you are:

  • Ability to make data driven decisions

  • Risk analysis, KYC, or online fraud prevention experience a plus.

  • Associates degree or equivalent experience

  • Strong internet research, Microsoft Office, and overall PC skills. Any SQL experience is a plus

  • Fluent in English, both verbal and written

  • Requires shift work, including weekends, non-business hours and holidays.

The total cash range for this position in Springfield is $36,000 to $50,500. Employees in this role have the potential to increase their pay up to $57,500, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.

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Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.