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Customer Service Rep III - Reading, PA

Reading
Posted
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Hubbell Incorporated
Manufacturing & operations
10,001+ employees
328 jobs
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Corporate Overview

Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.

Division Overview

Hubbell Commercial & Industrial (HCI) provides solutions for a broad range of non-residential and residential construction, commercial and industrial applications along with high-voltage test and measurement solutions. As a leading global manufacturer and supplier in multiple markets, we have quality products that serve the commercial construction, datacom, industrial light, industrial heavy, high voltage, residential and oil & gas markets. HCI has built its success through strong leadership, employee and customer loyalty and an exceptional sales force.

Brand Overview

GAI-Tronics® owned by Hubbell Incorporated, is the world’s largest company focused on the communication needs of the world’s industrial markets. Founded in 1946, GAI-Tronics’ earliest products set the industry standard for durability and reliability. While maintaining our commitment to the principles of quality and customer service, today’s GAI-Tronics® aggressively applies leading edge technology to solve the world’s most challenging communication needs, and is backed by stability, reputation, and financial strength of Hubbell Incorporated, a worldwide leader in electrical and electronic products. 

Standing behind all those accomplishments are our people. It’s this talent that we consider to be our company’s greatest asset. As such, we are invested in your success.

Posting Address

3030 Kutztown Road

Reading, PA 19605

Position Overview

The Customer Service Representative III will provide intermediate level customer service/support functions, with an emphasis on telephone contact, answering customer questions about products, price and delivery, taking orders, and expediting orders.

Duties and Responsibilities

  1. Answer customer inquiries for all customer types, including our larger, more established accounts (verbal, fax or other):
    • Quote price and delivery;
    • Provide proper part numbers;
    • Provide order status and other pertinent information.
  2. Process customer orders, including system and project related requirements, entering orders on the computerized order entry system, and assigning the following:
    • Customer number
    • Price codes
    • Commission terms
    • P.O. number
    • Part numbers/ quantity
  3. Research customer problems/complaints, troubleshooting and expediting orders via interdepartmental channels.
  4. Knowledge of product to provide basic technical assistance to our customers.
  5. Serve as a liaison to regional sales representatives and manufacturer representatives, providing product and customer related information to service our customers.
  6. Other duties as assigned.

Skills and Experience

  • High school diploma required/ college degree preferred.
  • Minimum of 3-5 years previous customer service experience.
  • Experience in a manufacturing environment preferred.
  • SAP experience a plus
  • Salesforce experience a plus

Education

High School Diploma

Relevant Industries

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.