Customer Service Representative - Tulsa, OK (Hybrid)
Job Overview
We are hiring a Customer Service Representative to our winning team!
The Customer Service Representative will be responsible for all order entry functions and related activities within Hubbell Gas Utility Solutions Inc(HGUS). The responsibility starts with the promptness and accuracy in entering the order and follows through to the successful delivery of the HGUS product to the customer.
Duties and Responsibilities
- Be extremely accessible to our customers – both internal and external. They are the priority.
- Communication is key! All CSR’s will take and answer both calls and emails as part of their daily duties.
- Work with the Sales team to ensure that they maximize their selling time.
- Send literature and data as directed to customers and potential customers.
- Develop relationships with our customer contacts to further build our partnership.
- Develop and have the ability to handle a wide range of customers and situations.
- Be someone people can count on for timely and accurate information.
- Understand the flow of an order within the system.
- Monitor orders to ensure quality service to our customers.
- Become proficient at entering orders to ensure that the proper territory codes, sales rep codes pricing codes and market segments are entered correctly.
- Manage daily email, telephone, fax inquiries and traffic to insure rapid response to customers.
- You are responsible for your daily activities; prioritize your day based on the needs of your customer base and understand that you are the face of Hubbell Gas Utility Solutions Inc.
- Work with Product Managers and Sales Team to get timely quotes and price file maintenance done within the time requested by the customer or prospect.
Skills and Qualifications
- High School Diploma or GED.
- Proficient on Microsoft Office applications.
- High degree of organization, discipline, self- motivation, and evaluation.
- Excellent listening skills.
- Excellent verbal and written communication.
- SAP experience preferred.
- Technical customer service experience preferred.
Thank you for your interest in a new career with our company. We look forward to hearing from you! #LI-HB1 #LI-Hybrid
Hubbell Incorporated
Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.
The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.
We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.
Hubbell Utility Solutions
Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.