Collections Analyst
Job Overview
The Collections Analyst role is a key contributor to managing Accounts Receivable at Hubbell. The position is assigned our most complex and valuable customers and is expected to not only achieve the desired outcomes with those customers, but to provide thought leadership to others throughout the enterprise on opportunities to make the process work better for all stakeholders and model success for less experienced team members. This role seeks interactions with various internal teams (customer service, sales, as examples) in an effort to streamline the invoice to cash process, benefiting customers and fellow Hubbell employees equally. Analysts spend a considerable part of their time seeking, analyzing, and socializing data to understand situations from all sides. Working with the system as-is, while at the same time defining and generating ideas about how to improve processes is a key responsibility. Seen as the point of reference when issues arise, this role can confidently and competently determine recommendations for next steps in nearly all situations. Works collaboratively with all levels of customer and internal employees to achieve desired outcomes and build relationships. The role works and prioritizes effort independently but in unison with department and corporate objectives.
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A Day In The Life
- Monitors complicated or issue prone accounts considered strategic and assesses receivables condition to prioritize efforts to achieve objectives for those accounts.
- Performs analysis to identify trends, problems and root causes of ongoing issues and outlines solution plans to improve the situation for both Hubbell and the customer.
- Generates solution plans that guide and direct their own efforts as well as coordinating other resources within the A/R function to deliver the needed results for stakeholders.
- Initiates, organizes, and often leads team or cross-functional meetings designed to solve problems, improve processes, or deliver training.
- Negotiates within assigned scope of authority, individually or as part of a team, to resolve problems with favorable outcomes for Hubbell and the customer.
- Manages accounts with complex support needs, such as EDI based transaction processing, international multi-currency accounts or support of first party outsourced collections activities.
- Responds to customer inquiries regarding billing discrepancies or payment disputes.
- May assist the supervisor/manager in directing team resources to meet objectives.
- May perform basic project management tasks.
- Regularly scheduled on-call duty during evenings, nights, and weekends to release bulk and urgent orders.
- Manage coverage accounts in a timely manner.
- Use all means of communication to strengthen professional relationships.
- Maintain a current percentage in-line with company goals.
What will help you thrive in this role?
- 5 or more years involved in a large ($500M or more in annual sales) Accounts Receivable function or similar, transaction-based accounting function.
- At least 2-4 years of commercial credit and collections experience, ideally within a large organization ($500M or more in annual sales).
- 4-year degree in accounting or business-related field preferred.
- Good communication skills both written and verbal
- Demonstrated ability to use MS Office Software (Word, Excel, PowerPoint, and Outlook) at an intermediate level.
- Demonstrated success in a goal driven work environment.
- Experience compiling and maintaining procedures and policies based on various inputs, including customer contracts, corporate standards, department best practices and external guidance, rules, and regulations.
- Experience in international transactions preferred including compliance, tax/duties, and multi-currency needs of these customers.
- Experience working with IT in support of AR (requirements gathering, testing, problem shooting) is preferred.
- Familiarity with a large-scale, enterprise accounting or CRM system (such as SAP or Oracle.)
- Familiarity with various electronic transaction methods with customers, including EDI, web-based procurement portals (Ariba or custom web based), and ACH/CTX.
- Ability and Willingness to learn.