Retail Partner Store Specialist


Location: New York, New York

Job Type: Full time

Last updated

Be brave, not perfect.
- Reshma Saujani

Windows Stores Microsoft Specialist

Do you have a passion for using Microsoft technology to empower consumers through the use of incredible and transformative products? The U.S. Retail Sales and Marketing Team is looking for Microsoft Windows Store Specialist to promote the extraordinary Microsoft ecosystem within Microsoft Windows Stores located in Best Buy. We're looking for high energy people who thrive on delivering the best customer experience possible. Warm and casual, yet knowledgeable and current, we live to delight our customers every time they visit. The Microsoft Windows Store Specialists are individuals who love to interact with people to revolutionize the Microsoft brand at Best Buy. We’re looking for someone who has fanaticism for Microsoft technologies and the ability to convert retail employees and customers into fanatical brand advocates of the Microsoft ecosystem. You will have to be someone who loves to influence, shape and design outcomes to help Microsoft compete and win! Microsoft will discover potential you didn’t know you had, push your limits, and inspire you to make a real impact on the industry and the world!

Summary of essential job functions:

Support Best Buy employees and customers discover, enable, and implement high value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations.
Maintain expert level product knowledge in all Microsoft retail consumer products, devices, and services.
Self-educate, share specialized knowledge, and expertly demonstrate and present the newest product and service offerings across all devices.
Ability to coach and influence Best Buy store partners in driving positive business results to meet or exceed Performance Targets.
Build collaborative internal and external partnerships in the development of the necessary tools and program offerings that will lead to long-term mutual partner outcomes.
Maintain Microsoft merchandising standards in accordance with Microsoft brand guidelines.
Provide store level insights to Channel, Sales, and Category teams influence marketing and sales programs and strategies.
Transfer Microsoft evangelism of products through in-person group presentations, training events, and conference calls.
Support and manage the Microsoft business for up to 5 stores; including aligning training and other store business needs
A typical work week would run Sunday-Saturday, with Tuesday and Wednesday off.
Assisting Microsoft Experts/Consultants, in side-by-side sales interactions, as well as individualized




Overall Responsibilities:

As the Microsoft Windows Store Specialist, you will wear many hats and serve as a trainer, educator, event specialist and product expert to both customers and employees at Best Buy. You will manage and support the training, merchandising, events, and operations of the Microsoft product ecosystem within Best Buy. Representing Microsoft and working in our Windows Stores at Best Buy puts you at the center of the customer shopping experience and your role will span many facets of the retail experience. You will be expected to build relationships, earn the trust of employees and customers alike as you engage, educate, excite and empower those around you. Being able to educate through demonstration, training and product evangelism techniques will have to be what you love to do every day! As the Windows Store Specialists, you will serve as a friendly and insightful primary point of contact for our customers, Best Buy Retail Pros and management staff. Microsoft Windows Store Specialist will be training and partnering with Best Buy’s in stores within an assigned District. You’ll also be responsible inspecting what we expect and funneling feedback to corporate for overall improvement ideas, maintaining visual merchandising excellence to represent the Microsoft Brand while engaging customers through exciting and powerful product demonstrations and Retail Pro’s trainings. You will manage the Microsoft business in the Windows Store within Best Buy and be accountable for driving performance at the store level.


Skills/Abilities preferred

Remote multi-unit support and/or managerial experience

Passion for and usage of Microsoft products and technology.

Superior end to end customer service/people rapport building skills, both 1:1 and in a group environment

Detail-oriented with excellent written and verbal communication skills

Problem-solving, presentation skills, and multi-tasking ability

Teaching or training experience

Prior experience selling technology or other consumer products

Thrive in a fast paced, dynamic, public facing environment

Ability to be flexible and adaptable to ever-changing business demands

Team player and ability to get along with others.

College degree and/or equivalent work experience.

Basic Qualifications:

3+ years of retail sales, training, selling or equivalent work experience

College degree preferred

Skills/Abilities required:

Detail-oriented with excellent written and verbal communication skills

Ability to Influence without Authority

Ability to multi-task is a must

Superior customer service/people rapport building skills, both 1:1 and in a group environment.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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