Sr. HR Generalist | Stores - Direct Sales & Support


Location: Atlanta, Georgia, Chicago, Illinois, Dallas, Texas, Fort Lauderdale, Florida, Irvine, California, New York, New York, Redmond, Washington, Sunnyvale, California, Washington, District of Columbia

Job Type: Full time

Last updated

The most difficult thing is the decision to act, the rest is merely tenacity.
- Amelia Earhart

Are you are looking for a HR Team that values collaboration and the idea of working better together? Do you have a passion for partnering with the business on driving organizational and culture transformation? Are you someone that takes pride in enabling high quality delivery of key people outcomes, while working in a fast-paced environment? Come join us as a Sr HR Generalist supporting the Microsoft Store business.

In this role, supporting Microsoft Stores Direct Sales and Support organization, you will drive impact as an employee advocate to contribute to a best in class employee experience, while overseeing and improving our HR Processes. You will also build strong relationships with the leadership team as a partner, while creating clarity around people priorities.

Microsoft Store Direct Sales and Support is a thriving and unique organization within the Marketing Consumer Business (MCB) and MS Stores organization that Sell, Train and Support under-served customers, and attract, develop and grow talent from diverse backgrounds to broader Microsoft. The roles in the organization cover a broad range of disciplines such as Business Strategy, Business Program Management, Sales Operations, Business Sales, Customer training, Customer Support. The Microsoft Store HR Team is multi-cultural and internationally diverse, resembling the diverse composition of our workforce. We seek talent who would like to learn, to contribute, and to grow with this dynamic business.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. You can help us achieve our mission.


HR Community Leadership

  • Partners with and builds relationships with leadership teams to enable a One Microsoft approach and may coach the leader and leadership team as needed. Promotes and creates clarity and intentionality for consistency/differences across the relevant People Priorities by business, area, or country, creating synergies, and avoiding duplication of work. Partners across the Human Resources (HR) model to ensure seamless, high-quality delivery of HR services (e.g., onboarding, offboarding, statutory reporting, tracking and reporting). Participates in and helps drive leadership team's HR governance inclusive of HR Business Partners/HR Directors and Centers of Excellence (COEs). Supports the businesses/teams including budget management for the HR team. Influences and facilitates leadership, customer-first culture, and mindset activities.

HR Governance

  • Leads, manages, and drives clarity for geography/client governance committee (e.g., establishes and manages governance and policies for a geography or area/client). Ensures Human Resources (HR) are aligned across businesses and stakeholder businesses within the specific area. Ensures HR information across the organization is accurate and up to date (e.g., immigration, mobility, offer governance). Drives compliance with Microsoft practices around HR activities. Provides corporate opportunities for improving HR processes. Contracts with various stakeholders to ensure the work lands (e.g., Finance, Payroll, Procurement, Corporate, External, and Legal Affairs [CELA]).

Statutory Accountability

  • Ensures and maintains contemporary knowledge of laws, regulations, standards, and emerging trends that may affect Human Resources (HR) policies and execution of these (e.g., legal signatories, court representation, health and safety, benefits, local documentation requirements, General Data Protection Regulation [GDPR], legal localization). Translates what requirements mean for the employer and offers correct solutions to adapt and localize policies. Ensures compliance with applicable labor laws and regulatory environment (e.g., HR suppliers). Collaborates with worker councils to ensure continued relationship. Partners and negotiates with union representatives, workers councils, etc., where applicable. Oversees HR issues involving legal and financial risk to the organization and represents HR in Compliance Governance Committee, in service to the Microsoft brand, values, and image.

Employee Experience/Engagement

  • Acts as employee advocate by looking beyond process implementation into the lived experiences of employees, managers, and leaders. Collaborates with internal communications to ensure alignment on messages with a minimal degree of supervision. Leads and develops strategies to improve engagement. Designs and manages programs and activities aimed at creating a positive workplace environment (e.g., employee resource groups [ERGs]). Executes optimal investments in employee experiences while contributing to the end-to-end employee experience for business impact (e.g., new campus, related return on investment [ROI]). Promotes fair and inclusive employee experience for all (e.g., local policy, training, perks).

Projects, Programs, and Initiatives

  • Executes or leads projects, programs, and initiatives (e.g., applying and executing existing centers of excellence programs/initiatives, assessing new acquisitions, developing talent needs for new companies, pension plans/health plans, implementing initiatives) with a minimal degree of supervision. Develops project plans and executes as needed. Identifies, responds, and takes action to meet emerging requirements.

External Impact

  • Identifies opportunities and engages local communities while promoting culture with stakeholders such as professional networks, schools, community-based organizations, etc. (e.g., IWD, DigiGirlz, local Human Resources [HR] professional events), in service to the Microsoft brand, values, and image. Networks and influences external HR leaders for engagement with external customer business decision-makers to share and inspire current or future customers to drive business, as well as communities to shape policies and programs supporting future work. Interacts with and promotes long-term relationships with the broader community by leveraging social media (e.g., LinkedIn) and professional media (e.g., Society for Human Resource Management [SHRM], best workplace).

Crisis Management Team (CMT) and Disaster Recovery

  • Partners with the leadership team to design and orchestrate crisis management strategy, including emergency responses, disaster recovery, risk management, communications, and business continuity. Ensures assistance for employees by activating the company’s Employee Assistance Programs (EAPs) and employee well-being programs, during and after a crisis.


Required/Minimum Qualifications

  • Bachelor's Degree in Human Resources (HR), Legal, Business, Psychology, or related field AND 7+ years experience with HR or related experience (e.g., hiring, training, performance management) involving applicable employment laws and policies
    • OR equivalent experience.

Additional or Preferred Qualifications

  • Master's Degree in Human Resources (HR), Legal, Business, Psychology, or related field.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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