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Senior Revenue Operations Specialist- Partner Operations

Remote - Global
Full time
Posted
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Shopify
I.T., digital & online media services
10,001+ employees
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Company Description

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About You:
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

  • Care deeply about what you do and about making commerce better for everyone
  • Excel by seeking professional and personal hypergrowth
  • Keep up with an unrelenting pace (the week, not the quarter)
  • Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
  • Bring critical thought and opinion
  • Embrace differences and disagreement to get shit done and move forward
  • Work digital-first for your daily work

Job Description

The Revenue Operations team is looking for a Senior Revenue Operations Specialist to join our Partner Operations team and support our Shopify partner organizations in accelerating in craft excellence and aligning processes & resources across all of the frontline Revenue roles.
The right candidate will work cross-functionally to build and execute processes aligned to the
end-to-end journey of partners. The role will include collaborating with partners and across
internal teams to ensure alignment with partner lifecycle goals and be responsible for the
continuous development of internal Shopify partnership crafts within the changing business
needs of our partners and growth of our partnership programs. Candidates should have
Revenue Operations experience and an understanding of the unique challenges introduced
through partnerships

In this role you will:

  • Develop, participate in and implement strategies to enhance the partner lifecycle experience through sales, launch and support.
  • Work closely with Partner Program Ops, Partnership Leaders and Enablement to align processes in support of partnership GTM strategy.
  • Manage partner focused program development including participating in wider business process development to ensure alignment to partnership goals and objectives.
  • Work cross-functionally across Shopify to align processes and ensure seamless execution of partner based revenue-generating activities.
  • Conduct regular audits of revenue operations processes to identify bottlenecks and areas for optimization.
  • Continuously review internal processes related to partnership crafts and align to changes in the partnership lifecycle

Qualifications

  • Past experience in SaaS or eCommerce technology, supporting a partnership organization or in a comparable role that exposed you to technology driven process improvement
  • Prior experience supporting the requirements gathering, prioritization, build, and deployment of process changes.
  • Knowledge of marketing and sales technologies (e.g., lead management tools, CRM) and processes
  • Strong relationship skills and the ability to influence leaders and peers
  • Excellent communication, interpersonal and customer service skills, including written and verbal communication and the ability to facilitate meetings/conversations
  • Strong collaboration skills including listening and facilitation
  • Continuous improvement and problem-solving mindset
  • Learning agility - strong analytical and diagnostic skills in dealing with opportunities and issues

Additional Information

All your information will be kept confidential according to EEO guidelines.