CUSTOMER SERVICE ASSOCIATE IV

Fremont, California
Full time
Posted
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TE Connectivity
Manufacturing & operations
10,001+ employees
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Job Posting Title: CUSTOMER SERVICE ASSOCIATE IV
Job ID: 121233
Job Code: 30003104
Business Unit: DATA AND DEVICES (50461863)
Building: TYCO ELECTRONICS 3101 FMR (128)
Band/Level: 6
Hiring Manager: KAREN FITTERLING
Recruiter: Nate Dickson
Relocation: No
Travel: None
Employee Referral Amount: $1,000.00
Education Experience: Other
Employment Experience: Less than 1 year


At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.


Job Overview

Strengthens customer relationships by acting as a liaison between customer and any internal points of contact.


Responsibilities

  • Managing backlog orders and open orders; communicating late deliveries to the customer and internal teams as required.
  • Investigating credit and debit requests and queries to issue credit/debit as necessary.
  • Answering technical queries from customers using online technical references and to offer alternatives using available resources.
  • Driving corrective actions and improvement projects that will raise customer satisfaction levels.

What your background should look like:

Education and Experience
Typically requires 4 or more years of related work experience. Requires high school diploma. Completion of an AA degree or equivalent is preferred.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

COMPENSATION

  • Competitive base salary commensurate with experience: $58,448-$73,060 (subject to change dependent on physical location)
  • Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
  • Total Compensation = Base Salary + Incentive(s) + Benefits
BENEFITS
  • A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets