Job Overview

Maintains customer complaint and corrective action database, reports, and records.

Key Responsibilities

• Responsible to report to upper management changes on trends regarding a root cause analysis.
• Files correspondence and other records including reject tags, test reports, and internal deviations, etc
• Enter statistical data as required, such as incoming inspection vendor reports.
• Assists Document Control Coordinator as necessary.
• Makes copies of vendor reports and prints other required documents.
• Logs all customer complaints, maintain logs for RCA and CAPA registry, produces weekly and provide reports to TEOA teams as need it. Maintain records and create Paretto analysis as requested.
• Assist quality department to facilitate and document RCA and CAPA weekly review meetings.
• Responsible to maintain current RCA and CAPA weekly review meeting minutes.
• Is trained in and provides internal audit support.

What your background should look like:

Experience Required

High school or equivalent education/work experience plus 2 years clerical experience; good knowledge of computer systems including Microsoft Excel, Word, Power Point, flow charting software, accurate typing and data entry. Operation of normal office machines and practices.

• Skill in using Microsoft Office products, especially Word, Excel, and PowerPoint
• Excellent typing and data entry skills
• Skilled in recordkeeping and filing
• Strong organizational skills
• Excellent attention to details
• Clear communications for both internal and external situations
• Excellent spelling and grammar
• Ability to compose short communications such as letters, e-mail, and memos
• Basic office mathematical knowledge including the ability to add, subtract, multiply, divide, compute percentages, etc.
• Works safety and takes responsibility for the safety of others
• Assist material handling as required.

Competencies