Services Support Officer

Greyhound Racing Victoria is the statutory authority responsible for regulating, conducting and promoting greyhound racing in Victoria, a sport that annually generates around $400 million in economic activity and over $3 billion in wagering and directly involves over 15,000 people. Our vision is “Victorian Greyhound Racing is a vibrant, entertaining and thriving sport with animal welfare at its heart.”

As the Racing Services Support Officer, you will provide professional, timely and superior customer service to existing industry participants and new entrants (either by phone, email, or in person). You will also support GRV's Racing Services team by generating reports, maintaining quality training material/standard operating procedures, greeting visitors, and answering/triaging incoming calls. Administration of GRV's regulatory responsibilities (including the registration of owners, trainers, and greyhounds in the state of Victoria) is also part of this role.

On a typical day, you will:

• Respond to email enquiries, providing clear and concise responses and where appropriate provide recommendations
• Manage incoming financial transactions, invoices and daily reconciliation
• Assist the Racing Services team to create and maintain department standard operating procedures, policies
• Initial point of contact for GRV inbound calls, responding to enquiries and attending to the needs of stakeholders in a professional and expedient manner
• Generate reports relating to financial transactions and public information published on GRV website
• Act as a primary liaison between participants and Greyhounds Australasia in the greyhound naming application process
• Provide administrative support for team meetings, book meeting rooms, preparation of agendas, minute taking, distribution of action items

To ensure your success, you will have:

• Experience in a fast-paced and customer focussed workplace
• Strong customer service skills including the ability to identify, recommend and implement changes to service standards to meet the needs of customers
• Ability to maintain professional independence under pressure
• Strong communication skills both verbal and written
• An ability to develop effective workplace relationships and constructively deal with conflict if it arises
• Strict attention to detail with advanced organisational, time management and prioritisation skills
• Accurate data-entry skills

Interested? Apply today

To apply, go to the careers.vic.gov.au website, search Greyhound Racing Victoria, select the position and click ‘apply now'. Your application must include a cover letter addressing the selection criteria and a copy of your resume. Applications close 2 December 2022.

For more information, contact Nicole Hassall, People & Culture Business Partner at nhassall@grv.org.au

Greyhound Racing Victoria is committed to building a workplace that not only respects but embraces difference and sees diversity as an essential part of our success. GRV is an organisation that is driven by values and strives for a culture of inclusion where all people feel respected, valued, listened to, inspired and that they belong. All offers of Employment will be subject to a satisfactory police check. All employees must reside in Australia and have the right to work in Australia.