Head of Customer Insights

Stake is looking for a Head of Customer Insights to join our team at our {Bondi Junction HQ}, with a flexible hybrid working model (3 days in the office, 2 WFH).

We’re an Australian investment platform with a mission to provide a seamless and immersive experience that breaks barriers for ambitious investors. We serve a global customer base of 500,000+ investors, with more than A$3 billion in assets under administration.

More than a digital brokerage, Stake is a brand that stands for progress. This is true for our customers as well as our team members. Our working environment is energetic, collaborative and supportive – everyone is encouraged to take ownership and challenged to deliver high-quality execution.

Our internal mantra is ‘never settle’ and we all share an ambition to grow this business. This is your opportunity to join a scaleup rocketing upward to become a robust financial services company.

About this role

As Stake’s Head of Customer Insights, you will play a pivotal role in realising Stake’s vision to provide the best digital investment experience in Australia and New Zealand. Working closely with teams across the business (including but not limited to Product, Data & Marketing), you will be a key driver in developing a deep understanding of customer needs and behaviors, playing a crucial role in shaping overall business strategy and direction.

Some of the responsibilities include but aren't limited to:

• Develop an up-to-date understanding of the mindset and behaviours of investors beyond Stake’s customer base; in terms of their broad motivations and tensions in life, their relationship to money, engagement with financial services as a whole, and the investing category in particular.
• Combine our proprietary customer data with public sources to develop a holistic view and improve our ability to understand customer behaviour over time
• Communicate the insights you generate to a wide range of partners and stakeholders, simplifying the complex and fostering engagement with your work

A bit about you

• Prior experience in a customer insights role
• Proficient in employing diverse research methodologies encompassing both qualitative and quantitative approaches.
• Previously demonstrated the ability to suggest innovative approaches for advancing our comprehension of the customer, such as continually refining customer surveys.
• Experience collaborating cross-functionally with multiple stakeholders to develop and implement efficient methods for generating and leveraging insights

At Stake, we value hustle over honours degrees, so we’re more interested in you than your resume. If you believe this is a role you want to jump into head first and be part of our mission, please apply and let us know why in your cover letter!

Benefits of working at Stake

At Stake you’ll have the opportunity to work with autonomy while learning from some of the best talent in the industry, playing a meaningful role in building a company that has loads of positive momentum and excitement around it.

But we also have perks. Not long ago, we proudly introduced new benefits under the Grow with Stake program. Please see the whole list on our Careers website, including:

• $2,500/year professional development allowance
• $1,000/year wellbeing allowance
• Up to 16 weeks of paid parental leave
• Childcare allowance of up to $18,000 in value over 24 months
• Extra paid leave during tough times
• Discretionary performance bonus and talent referral bonus
• Employee Share Options scheme

Stake is an equal opportunity employer that values diversity. We’re proactive about providing an inclusive work environment and do not discriminate based on race, religion, nationality, gender, sexual orientation, age or disability status. We’re also endorsed by WORK180 as a great employer for women.

So what happens next?

Once we've received your application, we'll give it the attention it deserves and you'll hear from us either way. We’re a 2023 Circle Back Initiative Employer –which means we’re committed to responding to every applicant. If we think you’d be a good addition to our team, we’ll give you a call and from there, you'll cruise through our recruitment process.

To all recruitment agencies: Stake does not accept agency resumes. Please do not forward resumes to our jobs alias or directly to Stake employees. Stake is not responsible for any fees related to unsolicited resumes.