Are you looking for a new career opportunity where you can use your knowledge and expertise in Performance Assurance to lead a Banking Operations function?

In this role you will be part of building digital products and services across the globe in a start-up atmosphere, backed by one of the leading financial services providers worldwide.

Job Summary:

As a Head of Performance Assurance in Service Operations, you will develop and lead a proactive risk mitigation, control and performance improvement culture across the department. You will build, manage and motivate a team that will reduce financial loss, regulatory exposure, and reputational risk.

Job Responsibilities:

• Building and leading a high performing business assurance function, proactively identifying emerging operational risks and lead the resolution
• Overlay your technology, process management and operational risk skills to develop, maintain and lead the delivery of Operational controls
• Identify control gaps, weaknesses, and resolutions in order to reduce financial loss, regulatory exposure, and reputational risk
• Provide ongoing feedback and training as well as support the growth of employees' knowledge of risk concepts and their application to risk and control evaluation
• Engage & support Operational Leaderships Teams, driving governance, developing operating pattern & evolving team structure to drive ownership and optimise talent

Required qualifications, capabilities and skills:

• Relevant and demonstrable financial service experience in controls, audit, quality assurance, risk management, or compliance
• Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate the operational risk and control environment in conjunction with business partners
• Experience of change management in banking product, or contact centre operations
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
• Knowledge of banking regulatory environment
• Extensive stakeholder management working with global teams
• Ability to analyse data-driven situations to formulate appropriate conclusions
• Experience in leading and managing teams

Preferred qualifications, capabilities and skills:

• Experience of project management tools such as JIRA
• Understanding, and implementation of, automation and AI to deliver control automation reduction of risk would be an advantage
• Experience of Contact Centre Operations

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