Fire Communications Supervisor - North Coast Region

About us

As an emergency service agency, Queensland Fire and Emergency Services (QFES) is responsible for ensuring the safety of people and property across Queensland through the provision of effective prevention, preparation, response and recovery activities across a range of emergency situations.

Comprising the Fire and Rescue Service, the Rural Fire Service and the State Emergency Service, QFES also supports other volunteer groups providing emergency response to Queenslanders.

The functions of the QFES are unique. It is the only entity in Australia that delivers high quality fire, rescue, emergency and disaster management services through a single agency. This collaborative approach across the service and with key stakeholders delivers improved safety outcomes for the community.

Purpose of the role

The role of Fire Communications Supervisor contributes to the operational areas of the QFES to provide high quality preventative and responsive services in accordance with Government strategies and community expectations.

The Fire Communications Supervisor is an integral part of the Fire Communications Centre and assists and promotes a teamwork approach. The position of Fire Communications Supervisor is required to support the Fire Communications Manager in managing shifts in accordance with QFES policies, procedures and practices including the Code of Conduct. They are also responsible for managing a QFES functional area such as operations management, community safety, professional development or operations business management in accordance with QFES strategic and operational plans.

Key requirements

Mandatory requirements

• Eligible to apply for, or hold a current Blue Card;
• Australian Citizenship, New Zealand Citizenship or Australian Resident Status;
• Current holder of Certificate III in Public Safety (Emergency Communications Centre Operations); and
• Ability to successfully complete training programs of the ‘Communications Training and Professional Development Program (CTPDP) at the prescribed level.

Desirable requirements

• Previous experience in emergency service related operational communications centre.
• Typing speed of 45 wpm with 95% accuracy.
• Have or ability to obtain Apply First Aid and CPR Certificates.

Your key accountabilities

Your part in the ongoing success of our department, in providing key frontline services will see you responsible for a variety of work, including, but not limited to:

• Manage and participate in all aspects of shift operations of the Fire Communications Centre to facilitate effective despatch of resources.
• Provide leadership and guidance to Communications Officers.
• Develop Communication Officers capability through coaching, mentoring and training.
• Identify standby requirements and liaise with operational staff to reduce gaps in coverage.
• Notify Senior Operational staff of incidents and liaise with media officers in accordance with policies and procedures.
• Contribute to identification of improvements/amendments to policy, systems and procedures.
• Allocate, undertake and review portfolio activities of the team.
• Identify technical faults and liaise with the State Communications Support unit in relation to reporting, maintaining and updating communications technology.
• Prepare routine and specific reports for Senior Operational staff and the regional Fire Communications Manager.
• Participate in state and regional project teams to contribute to the development of operational and administrative functions.
• Support and assist the Fire Communications Manager with operational management of the Centre.
• Comply with responsibilities of Workplace Health and Safety legislation.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the “key accountabilities” for this role:

Leadership Competency Stream – Team Leader (leading others)

Vision

• Leads strategically
• Stimulates ideas and innovation
• Leads change in complex environments
• Makes insightful decisions

Results

• Develops and mobilises talent
• Builds enduring relationships
• Inspires others
• Drives accountability and outcomes

Accountability

• Fosters healthy and inclusive workplaces
• Pursues continuous growth
• Demonstrates sound governance

Once you join us we will want you to exemplify the QFES shared values:

• Respect
• Integrity
• Trust
• Courage
• Loyalty