Customer Support Consultant

About Us

We create extraordinary experiences, we create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better. This is a world where we bring together our love for the natural environment and our care for one another. This is where you'll discover something new, every day. As part of our Customer Experience Team, you'll be at the forefront of creating a positive and empathetic experience for our customers. With ongoing training and development, you'll discover a rewarding culture built on shared values, a drive to do your best, and care for one another.

The Role

Join us in this 12 month, full time Contact Centre role where you'll be at the forefront of creating a positive and empathetic experience for our customers. With ongoing training and development, you'll discover a rewarding culture built on shared values, a drive to do your best, and care for one another. In addition to this, you will be responsible for:

• Providing positive, empathetic, and professional service to our customers.
• Educating our customers on products and services available.
• Liaising with internal and external stakeholders to meet the needs of our customers.
• Problem solving and making decisions to meet customer and business needs.

• Have excellent customer service skills with an empathetic approach.
• Be a proactive individual with an eye for detail and the ability to prioritise tasks.
• Have a proven ability to work collaboratively across multiple departments.
• Be able to learn new systems and processes.

Working With Us

You can expect a career beyond your expectations, with personal and professional rewards. Plus, we offer a range of great benefits:

• Employee Health, Wellbeing and Assistance Programs, including free onsite Osteopath and regular health checks and initiatives.
• Leadership and Development Programs.
• No waiting period for unpaid parental leave and only 3 month waiting period for paid parental leave for full time and part time employees.
• Supportive and people-focused culture at a purpose-driven organisation.
• Discounts at our employee café and on-site florists.

SMCT is an equal opportunity employer, a Diversity Council Australia Member and are proudly endorsed by WORK180, in our ongoing commitment to raising workplace standards for all.

We care for our colleagues and the community we serve. To protect one another it is a requirement that all successful candidates complete background checks, including proof of COVID vaccinations.

If you have any access requirements to fully participate in our recruitment process, please contact recruitment@smct.org.au.

For more information on Southern Metropolitan Cemeteries Trust, please visit our website: www.smct.org.au.