Customer Relationship Specialist
TasNetworks
Location: Rocherlea
Job Type: Full time
Posted
We deliver power to Tasmanians. Our vision is to be trusted by our customers to deliver today and create a better tomorrow.
We own, operate and maintain the electricity transmission and distribution network in Tasmania. We deliver a safe, cost-effective and reliable electricity supply to more than 295,000 residential, commercial and industrial customers. We facilitate the transfer of electricity between Victoria and Tasmania via Basslink, the sub-sea electricity interconnector. We also provide telecommunications and technology services.
About the role
Working within our Customer Service Group, we currently have an opportunity for an experienced Customer Relationship Specialist to join our collaborative and supportive team.
The role is responsible for managing larger customers with complex connection requirements before the application stage of project development or upgrade. The role will focus on a program of work with an active group of customers, providing advice and guidance on a range of connection requirements, whilst working through relevant regulatory processes. This can include collaboration with Engineers and various internal and external stakeholders regarding design and feasibility of works, negotiating fit for purpose agreements suitable to both the customer and TasNetworks.
The role will stay abreast of industry and network requirements, including analysis of data to provide insight and strategy to customers, to optimise the customer service experience.
About Us
At TasNetworks, we are proud to be the leading provider of electricity transmission and distribution services in Tasmania. With our unwavering commitment to safety, reliability, and customer satisfaction, we deliver a superior electricity supply to over 285,000 residential, commercial, and industrial customers. Our core values and forward-thinking approach make us the trusted brand for all your energy needs.
By joining TasNetworks, you will experience the difference of a company that puts customers first, values safety above all, unifies in the face of challenges, and embraces diversity and forward thinking. Together, we are powering a bright future for Tasmania.
About you
To be successful as a Customer Relationships Specialist at TasNetworks, you will have a demonstrated ability to communicate and manage a range of stakeholders and the ability to build strong business relationships whilst maintaining effective commercial outcomes.
You will have a working knowledge of the electricity industry and distribution customer connections regulation and policy. Your experience managing large customer accounts with solid leadership and influencing ability will see you succeed in this role.
You are required to hold tertiary qualifications in Business or Engineering (or equivalent) with exceptional time management and problem solving skills, that will contribute to the overall success of the team.
What's on offer
This is an 18 month fixed term full time opportunity. At TasNetworks we want to power a bright future for our people, our community and our customers. We offer a supportive work environment where safety is at the heart of everything we do. We offer our team excellent benefits including
- Great professional development opportunities
- Flexible work arrangements
- Paid volunteer days
- Free onsite parking
- Onsite gyms (or gym rebate if unavailable)
- All the equipment you'll need to be successful
We are proud to be work180 accredited, check us out here.
Can you see yourself living here?
For those looking to be based in the charming city of Launceston, steeped in history, you'll have a plethora of beautiful locations to choose from for your residence. Situated on the scenic Tamar River, the city boasts stunning early architecture that adds to its allure. Not only will you have easy access to the prosperous Tamar Valley, known for its natural beauty, but also to mesmerizing world heritage wilderness areas. Indulge in the vibrant food scene, featuring superb local produce, and immerse yourself in the famous Festivale. Launceston promises a blend of history, nature, and culinary delights.
How to apply
If this role and working at TasNetworks is of interest we look forward to hearing from you. TasNetworks is an Equal Opportunity employer and is committed to responding to every applicant. We encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and mature aged people. Please ensure you attach a cover letter outlining how your skills and experience are aligned with this role, and an up to date resume. For more information about this opportunity and to acquire a position description, please click here.
Applications close 11:59pm Wednesday 8th May 2024, however, we will be reviewing applications upon receipt and may commence our recruitment process prior to the closing date.
For further information about the role, please contact Pauline Taylor – Leader Negotiated Connection Applications, pauline.taylor@tasnetworks.com.au
To be eligible for this position, you are required to have Australian citizenship, permanent residence or a current valid visa that allows you to fulfil the requirements of this role.