Customer Insights Specialist

Our Business

Working at TasWater is not just a job; it is an opportunity to deliver social, environmental, and economic benefits for Tasmania today, and tomorrow.

Our talented workforce of over 980 employees keeps Tasmania thriving by providing exceptional water and sewerage services to over 460,000 customers every day.

We have a bold and ambitious future, inspired by our vision to unlock water’s full potential, and centred on our customers and communities, our people and partners, the environment, and our collective water future.

Over the coming 5 years we are investing $1.5 billion to ensure a safe and secure water future for a growing Tasmania, and will we make great steps towards our aspirations of net zero carbon emissions, and towards zero waste. Visit our website or YouTube channel to learn more.

This Opportunity

As our Customer Insights Specialist, you will have the unique opportunity to collaborate with key stakeholders at TasWater and help build and deliver our customer research program.

You will be at the forefront of discovering our customer needs and wants, analysis of this data, and building our solutions to deliver actionable insights.

Working with key stakeholders, senior leaders, and our executive team you’ll help to identify key initiatives, provide expert research advice to guide decision making, and identify improvements that will help TasWater unlock water’s full potential.

Key Accountabilities

• Enable research accessibility and elevating collective knowledge.
• Manage effective relationships with key internal and external stakeholders that support the market research program.
• Deliver project-based research to support the business in delivery of its objectives.
• Assist in embedding customer insights into business processes at TasWater.

The Details

This is a fixed term position, available until April 2025 and offers full time hours as well as flexible start and finish times.

This position can work from primary sites in Hobart, Launceston or Devonport, as well as remote locations and home-based setups.

This position attracts a salary commencing at $99,000 – 110,000 (inclusive of superannuation) dependents on experience.

Your application must include a resume and a detailed cover letter that tells us:

• Why you are interested in this role.
• Your experience in market research, specifically building customer surveys and questionnaires utilising professional survey platforms.
• Your experience in building engaging reporting utilising survey platform visualisation tools, or experience in PowerBI/Tableau or equivalent.
• Your skills in Microsoft Excel and SPSS in support of insights generation.
• Your experience in data analysis and generation of actionable insights from quantitative and qualitative market research and internal data.
• Your experience in SQL or statistical analysis is desirable

For a full copy of the position description please click here.

You do not necessarily need all these skills to be successful, so, if you have only some of these, we would still encourage you to apply!

If you want to learn more about this role please connect with Luke Warn – Customer Insights Manager on 0436 414 998 or if you need assistance in applying, please contact Esther Cooper – Talent Acquisition Partner on 0448 335 446

Applications close at 10am on Tuesday 7th May 2024.

Why join the TasWater Team?

Across our multi-disciplinary organisation, we are serious about enhancing the skills and careers of our team members.

When you join TasWater, you join company that offers career development pathways, training courses and access to subject matter experts.

We are continuing to build an inclusive workplace and workforce that truly represents the Tasmanian community that we serve. We value diversity in all its many forms and welcome a range of perspectives and identities to enrich the way we work and what we do.
We take pride in being acknowledged as an employer of choice for women by WORK180.

Click here to view our benefits and policies, such as 18 weeks paid parental leave for all parents regardless of tenure and with full superannuation contributions. We’re continuing to work on future benefits through a dedicated Employee Experience team.