Services Officer - Kyneton

Services Officer – Permanent, Part-Time (40-48 hours per fortnight)

Generous hourly rate + penalties

Gain a Certificate 3 in Rail Customer Operations

Opportunity for career progression and diversity

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 2700 committed team members who are up to the challenge.

Reporting to Customer Services Managers, could you be our next Services Officer?

About the role

The Services Officer is a permanent, part-time position based out of Kyneton station.

The role has you working at Kyneton station, where you will deliver the best possible service to customers travelling on V/Line services while supporting safety on and around the rail. You may also be required to work out of other stations along the Northern line based on rostering and organisational requirements.

In this work, you will:

Gain a Certificate 3 in Rail Customer Operations

Communicate accurate and timely information to customers, ensuring coach replacements are organised where required

Complete ticket sales, cash handling and seat reservations

Balance the till

Complete Conductor bags

Identify and report safety hazards or incidents

Take pride in, and maintain the presentation and cleanliness of the station and its facilities

Ensure safety on and around the station, for customers, colleagues, and yourself

This is a permanent, part-time role with a rotating roster that includes early starts, late finishes, weekends, & public holidays. There will also be opportunities to pick up additional hours.

In the first fortnight, you will work 6 shifts equivalent to 48 hours, while in the second fortnight, you will work 5 shifts totalling 40 hours.

Essential

Successful completion of Year 10 (minimum)

Victorian Driver Licence

Willingness & ability to travel to other stations, to provide service along the line

Availability to work a 24/7 roster & overtime

Previous face-to-face customer service experience and a demonstrated commitment to workplace safety

Cash handling experience

About you

Previous experience in face-to-face customer service and an operational environment is an advantage. So is having good situational awareness along with demonstrating that you value safety and make it a key workplace priority.

Previous experience in rail or transport would be ideal. Or, you may have a background in hospitality, retail, supply, manufacturing, care work, or any profession that values safety equally with service.

To be successful in this role, you already have:

Strong verbal & written communication skills

Ability to adapt to changing environments

Strong focus on safety culture

In addition to free Myki travel, we offer:

Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.

Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.

Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.

Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.

This position is classified as a TRAINEE STATION STAFF ($26.3917) whilst completing a Certificate 3 in Rail Customer Operations for 4-6 weeks. Upon successful completion of the training, the position is then classified as a STN OFF C1 ($39.6386) in accordance with the current V/Line Rail Operations and Administrative Employees Agreement 2019.

This is a Medical Category 3 position.

How to Apply

Please use the ‘Apply’ button to submit your application, including a current resume.

The recruitment and selection process may include aptitude assessments, behavioural and/or technical interviews and employment references.

Successful applicants will be required to undergo pre-employment screening including, probity (police) checks, medical assessment, and Australian entitlement to work. Employees of V/Line are required to maintain a valid Working with Children Check Victoria (Employee) for the duration of employment.

V/Line is an equal-opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background. We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community. #LI-DNI#LI-DNI