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Senior Salesforce Engineer (Service & Experience Cloud)

Xero

Location: Melbourne

Job Type: Full time

Posted

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

As a Salesforce Senior Engineer at Xero, you will work on New Zealand’s largest and most comprehensive Salesforce implementation working with a growing team of experienced and certified Salesforce practitioners. This role sits within Xero’s Customer Platforms team in the Customer Success Systems (CSS) domain, focussing predominantly on Service Cloud and Experience Cloud. You will help Xero maximise the use of Salesforce features, focusing on sustainably excellent engineering, and working as a trusted advisor for our stakeholders.

The CSS domain is a fast growing Product group behind two key products - Xero Central (Experience Cloud) and Xero In-Product Help. By leveraging the power of the Salesforce platform and utilising state-of-the-art AI & Machine Learning tools, we have achieved unprecedented success in customer experience and customer success, becoming exceedingly better in enabling our customers achieve their desired business outcomes through utilising the full power of Xero. Our strategies evolve around not just successful support, but also targeted learning and community engagement.

What you'll do:

  • Create software - Care deeply about customer problems and technical excellence, produce robust high quality and scalable software. Relentlessly automate any manual processes. Contribute to technical solution designs that embrace a quality-first approach. Participate in code reviews.
  • Test software - Design and automate testing activities that effectively reveal product quality across a range of risk areas and acceptance criteria. Collaborate with the team and understand their own responsibility for quality.
  • Resolve issues - Triage and solve development and production issues, and be able to quickly track down the root cause. Communicate the impact of the problem to stakeholders in terms of business value, helping to set a priority for the resolution. Actively participate in incident responses.
  • Engineering standards & frameworks - Maintain knowledge of Xero’s current and emerging engineering standards and practices. Develop and deploy software that meets Xero's standards.
  • Continuous improvement - Maintain knowledge of current and emerging development technologies and methodologies. Develop expertise in one or more programming languages and ecosystem specific technologies.
  • Deliver infrastructure in a production environment - Maintain and monitor delivery processes. Ensure all software is running as expected and proactively work to prevent customer facing problems.
  • Modern software and delivery practices - Practice agile software development. Occasionally facilitate agile ceremonies. Proactively work to improve team processes.

    • What you'll bring:

  • Salesforce Service and Experience Cloud experience, with previous experience implementing and supporting Salesforce Service and Experience Cloud in enterprise level organizations
  • Salesforce certifications are highly beneficial
  • Proficient use of one or more programming languages and tools including, APEX, VF, LWC, Javascript
  • Has developed a specialisation in one or more specific technologies or areas of the development stack
  • Ability to debug across a technology stack
  • Confident in upgrading tooling and technology underlying products
  • Proficient in roll out and maintenance of cloud infrastructure for team's products
  • Able to implement resilient software design patterns
  • Able to maintain, update and document team APIs
  • Familiar with application and infrastructure security concerns and proactively mitigates issues
  • Regularly practices test driven and trunk based development
  • Demonstrated ability to respond to production incidents


    • Why Xero?

    At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.
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