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Program Manager – Privacy COE PMO

American Express

Location: Brighton and Hove

Job Type: Full time

Posted


You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power toprogress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

Are you an experienced project/program manager who’s looking for a new challenge? Are you organized and detail-oriented? Do you enjoy a dynamic, collaborative work environment where you can make a mark?

If you've answered 'yes' to any or all the above, then you could be just who I am looking for!

There is an exciting opportunity for a highly experienced Project/Program Manager to join the American Express Privacy Center of Excellence Project Management Office (PMO) – part of International Operational Excellence.

The Privacy COE PMO serves as a central hub for project oversight, governance, and support, ensuring that projects are prioritized and executed effectively. It centralizes information and delivers it to the right stakeholders. It ensures that stakeholders and Legal Entities make informed and timely decisions for the success of the projects.

How will you make an impact in this role?

  • Develop & implement a communications strategy to keep the relevant stakeholders, at different levels, informed of the Privacy Program and project developments and progress.
  • Track project health across the Privacy Program, creating dashboards and metrics that provide visibility into progress and performance to help identify improvements, risks and communicate decisions. E.g.,
  • Overall progress and health of Privacy projects and program enhancements,
  • Status of milestones and deliverables across the portfolio,
  • Project risks and progress on mitigating these risks,
  • Financial information about Privacy technology capacity and Opex budget, forecast, actuals etc.
  • Develop and enforce consistent project management processes, methodologies, and tools across the Privacy COE to help optimize project delivery.
  • Organize and arrange the Privacy Operating Forum and other Privacy Program update meetings, creating materials and completing and storing minutes of meetings accordingly.
  • Monitor external regulatory and industry developments to determine impacts to Privacy program activities (e.g., RCM items with Privacy risk).
  • Act as point of escalation for the overall Privacy Program.
  • Coordinate and collaborate with multiple teams, project managers and key stakeholders.
  • Provide coaching and development for project managers to improve adherence to project management standards and methodology.

Minimum Qualifications:

  • Strong analytical skills and rigor and be able to source and interpret data in a meaningful way to present a compelling story and support decision making.
  • Effective leadership and interpersonal skills plus outstanding verbal and written communication skills, with an ability to craft messages that clearly and succinctly communicate key messages for internal and external audiences.
  • Strong executive presence, effective communicator at senior executive level with long standing experience of senior stakeholder presentations a must
  • The ability to create a sense of community amongst the members of the project teams and to command respect with senior leaders and key stakeholders.
  • A broad knowledge of and experience championing the use of best practice project and program management standards and processes.
  • The ability to distil external regulatory communications into key messages, being able to focus on key points of importance to the program and company.
  • Exceptional Program Management skills with 6+ years’ experience of leading large, complex delivery programs in the financial services sector
  • The ability to retain a big picture focus, whilst knowing when there is a need to drill down into the detail.
  • A high degree of confidence and a willingness to admit when support or expertise is required.
  • Strong competence in the use of Microsoft packages, particularly Word, Excel, and PowerPoint to produce accurate and well-presented text, data, and pictorial reports.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To completeyourapplication, pleaseclick on the linksbelow. However, ifyourequireanyassistance with the completion of thisprocessorneedanyreasonableadjustments to be madethenpleasecontact the Recruitment Team on recruitment.support.uk@aexp.com

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