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Privacy Manager, Change Management and Exams

American Express

Location: Brighton and Hove

Job Type: Full time


You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The American Express Global Privacy Oversight team are trusted advisors on the American Express Data Protection & Privacy Principles. We work to raise privacy awareness, drive compliance with both internal privacy policies and regulatory expectations across the organization and establish privacy as a strategic differentiator for the American Express brand.

As a second line of defense function, Global Privacy oversee, provide expertise in, and challenge the identification, management, and mitigation of privacy risks across the company in line with the privacy framework and the company’s vision to provide the world’s best customer experience every day.

How will you make an impact in this role?

Core Responsibilities include:

The Privacy Manager, Regulatory Change Management and Exams is responsible for overseeing and managing all aspects related to privacy regulatory changes and examinations and audits preparedness and response. This role requires a deep understanding of privacy laws, regulations, and best practices, as well as strong organizational and leadership skills to ensure compliance and mitigate risks effectively.

Key Responsibilities:

1. Change Management:

  • Keep abreast of changes in privacy laws, regulations, and industry standards globally.
  • Monitor internal company changes (e.g., business strategies, operations, policy requirements)
  • Assess the impact of regulatory and company changes on the organization's privacy practices.
  • Develop and manage projects to ensure timely adherence to new or updated regulations.
  • Implement change management strategies and plans to support change adoption.
  • Collaborate with legal, compliance, business operations and other relevant stakeholders on change impact analysis and change implementation.

2. Examinations and Audit Management:

  • Plan, coordinate, and facilitate privacy examinations and audits conducted by regulatory authorities, internal audit teams, or third-party auditors.
  • Prepare the organization for examinations and audits by conducting risk assessments, gap analyses, and readiness reviews.
  • Coordinate responses to examination findings and audit observations, including the development and implementation of corrective action plans.
  • Ensure timely and accurate provision of requested information and documentation.


  • Support the Privacy Strategy through the review and alignment of the privacy operating model with the privacy framework.
  • Support the Privacy Risk Management Committee operations.

Minimum Qualifications:

  • Three (3) or more years of experience in regulatory change management, audit and examination management preferably in a regulated industry or environment.
  • In-depth knowledge of privacy or compliance laws and regulations.
  • Strong analytical skills with the ability to assess complex regulatory requirements and translate them into practical solutions.
  • Excellent project management skills, including the ability to prioritize tasks, manage multiple projects concurrently, and meet deadlines.
  • Exceptional communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
  • Proven leadership abilities, including the capacity to lead and motivate cross-functional teams, drive consensus, and foster a collaborative work environment.

Additional/Preferred Qualifications:

  • Bachelor's degree in business, law, or a related field.
  • Certification in privacy, compliance, or related discipline.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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