Director - Digital Product Development

American Express

Location: West Sussex

Job Type: Full time


You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join #TeamAmex and let’s lead the way together. The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences– from payments to rewards to servicing– that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry.

About Network & Acquiring Solutions

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Multi-Rail Payments program to bring all payments together into a centre of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.

About the Role

Reporting to the VP of Product Development, this role is an exciting opportunity for a talented product leader to drive modernization and enablement of payment capabilities.

Key Responsibilities

  • Lead a team of product owners responsible for product development BillPay capabilities.
  • Partners with Product Management teams to translate product strategy and roadmap into capability release plans.
  • Syndicates capability release plans with key stakeholders (Product, Engineering, Operations, Business owners, Market Teams)
  • Lead the discovery and envisioning of new Payment flows and Bank Integration capabilities which power key customer journeys, coaching the team to define capabilities, features, user stories and success criteria
  • Defines market specific platform requirements for inclusions in global platform and market expansion releases.
  • Lead delivery strategy for modernization, establishing a playbook for enablement expansion, scaling modern payment capabilities across the globe.
  • Owns prioritization of work across multiple scrums teams, supporting sequencing of delivery of new Payment flows and Bank Integrations.
  • Defines and assess delivery metrics and KPIs. Partners with portfolio teams to identify opportunities improve delivery predictability, time to market, delivery of iterative value to the business.
  • Position requires a willingness to continually learn and implement ground-breaking product and technologies processes within a dynamic and highly matrixed environment to capitalize on the considerable investment made in the payment process


  • Experience in Product Development, Agile practices, and scaled product delivery
  • A passion for emerging payments, and knowledge of Biller payments capabilities and/or A2A money movement
  • Proven ability to define robust platform capability delivery plans and roadmaps which service enterprise needs
  • Strong Agile mindset, experienced in coaching teams to lead technical discovery and definition of features, user stories and success metrics
  • Proven track record in leading a Product Team driving large, complex, and transformational modernization initiatives.
  • Skilled in sequencing and prioritizing capability delivery across multiple scrums to optimize delivery
  • Ability to effectively collaborate with internal and external product, engineers, and architecture teams to effectively operate in ambiguity and quickly evolving priorities.
  • Strong collaboration skills – ability to navigate cross functional teams to deliver on shared objectives.
  • Excellent communication and listening skills; ability to build relationships, influence decisions, and make things happen without direct authority
  • Proven ability to drive change, leading adoption of new ways of working, and leveraging scaled Agile practices to drive product development and delivery
  • High-intellectual curiosity, out-of-the-box, creative & critical thinker with experience in complex problem solving and strategic thought leadership
  • Proactive self-starter with a demonstrated track record for navigating complex and highly matrixed organizations to execute and deliver results
  • Experience managing direct reports
  • History of high performance

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.