IT Technical Support Analyst

Cambridgeshire
Full time
Posted
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AstraZeneca UK
Healthcare & medical
10,001+ employees
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IT Technical Support Analyst

Cambridge

Competitive salary and benefits

Close date: 28th May 2024

Introduction to Role:

Join our dynamic Enterprise Technology Services (ETS) team, where we ensure the smooth and secure running of all Infrastructure, Security, IT Operations, and End User Services. As part of our in-house "Ask IT" team, you'll be responsible for enhancing the end-user experience and delivering top-notch IT services. This is your chance to be part of a team that has the backing to innovate, redefine an industry and change lives.

Accountabilities:

As an IT Support Engineer, you'll be the face of IT for our customers. You'll work as part of the customer-facing team, acting as the main connection between the customer and various processes, tools, and groups of IT. You'll analyze customer needs, triage technical queries, liaise with other IT Teams to resolve faults, and ensure all customer interactions are recorded within ServiceNow. You'll also maintain the AskIT asset inventory and support local onboarding and offboarding IT processes.

Essential Skills/Experience:

- Degree level education within IT or equivalent experience

- Superior communication skills

- Ability to work in a customer-oriented support role

- Validated knowledge and expertise within a Microsoft Windows environment

- Ability to support Windows 10, 11 and Mac operating system and Lenovo desktop and laptop hardware

- Knowledge in supporting Microsoft Office applications especially Office 2016 and MS Office 365

- Experience of cloud-based storage solutions such as MS OneDrive and Box

- Knowledge of client antivirus software within an enterprise environment

- Knowledge and experience of ServiceNow or other ITSM toolset

Desirable Skills/Experience:

- Experience in setting up and deploying mobile devices

- Prior customer facing tech bar or IT Training experience

At AstraZeneca, we leverage technology to impact patients and ultimately save lives. We are one purpose-led global organisation, innovators ensuring that we can fulfil our mission to push the boundaries of science and discover and develop life-changing medicines. We take pride in working close to the cause, opening the locks to save lives, ultimately making a massive difference to the outside world.

Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Make the impossible possible by building partnerships and ecosystems, creating new ways of working and driving scale and speed to deliver exponential growth. Focused and committed, we're driving cross-company change to disrupt the entire industry.

Are you ready to disrupt an industry and change lives? Apply now!