Customer Project Manager

Milton Keynes
Full time
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1,001-5,000 employees
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Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people across entire communities to enjoy life in full flow. To do this, we make sure that our people’s voices are heard, their ideas are welcomed, and everyone is given the opportunity to make a real impact.

We encourage change, have a challenger mindset, foster innovation and nurture a welcoming, inclusive and supportive community. In this environment we allow you to bring your best-self to work every day, helping you to achieve your goals, grow your career and reach your full potential.

We’re a Times Top 50 Employer for Women; are endorsed by WORK180; have pledged our commitment to the Armed Forces Covenant; and are a Disability Confident Employer. Working together with our Employee Networks, we’re committed to changing the industry for everyone.

What you can expect from us

Everyone at CityFibre has an important part to play, and we reflect that in our benefits. With a competitive salary depending on experience, when you join us, you’ll also enjoy 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare.

We believe we deliver our best when we work together. It’s the way we do things, trusting and giving our people the autonomy to manage their own day-to-day, promoting wellbeing, whilst still prioritising time together with our colleagues to connect, collaborate and share our ideas.

How you’ll change it up

As an experienced Customer Project Manager will initially be responsible for the end-to-end project delivery to onboard and integrate CityFibre’s residential products and services with our clients. This is a client facing role, where you will be responsible for overseeing the project plan and ensuring the timely delivery of all necessary components for successful execution

Day to day, this is some of what you can expect to be doing:

You'll be responsible for delivering API and systems integration, network deployment, service transition, and ensuring in-delivery performance management for our customer onboarding process.

As the owner of the comprehensive customer delivery plan, you'll oversee both the continuous RFS production in current cities and the integration of new customers in emerging locations. Your role involves capturing client product and service requirements, managing them through to delivery, and refining our internal and external customer reporting mechanisms.

What you’ll bring to the role

  • Familiar with developing and implementing Service Management / Service Design in a supplier/client environment
  • Demonstrable experience delivering overall projects using Agile and Waterfall methodologies
  • Experience in managing risks, issues, reporting and chairing stakeholder and workstream meetings
  • Appreciation of billing systems and processes and ensuring these are compliant with contractual terms

You’ll also bring the following with you:

We’re looking for people who don’t settle for ‘good enough’ and push things forward. If you’ve just found yourself thinking, ‘I’d love to do this’, we want to hear from you. Let’s change it up.

Diversity, Inclusion and Belonging
Our people have a wide range of experiences and perspectives – and it’s this diversity of thought that makes us who we are.

CityFibre is working hard to change up the telecoms industry. This means we’re committed to providing equal opportunities to people from all backgrounds and commitments, including your carer and family status, ethnicity, sexual orientation, religion, age, disability, gender and gender identity. We’re also offering training programmes and placement opportunities to support the skilled, career changers, service-leavers, and returning workers to become part of our teams.

If there’s any additional support or adjustment you require in the application process to help you achieve your best, please get in touch by emailing We’re here to support you in changing up your career.