Billing Administrator - Credits
Freightliner
Location: West Midlands
Job Type: Full time
Posted
Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.
Job Purpose:
Working as part of the billing team responsible for all billing activities within G&W UK entities with service delivery focused on timely invoicing/billing activity
Focus on producing credit notes in a timely manner and within targets set by the Billing Manager
Liaison with internal and external customers as required
Aims & Objectives:
Ensure all credits are actioned for the designated customers
Ensure all credits are raised within the targets set to support the reduction of the over 7 days disputed invoices
Strong stakeholder relationships particularly with commercial and customers are developed and maintained
Compliance with all relevant legislation and internal controls, ensuring SOX compliance is effective
Accountabilities
To ensure credits are completed in a timely manner
To assist in the reduction of all unbilled and disputed revenue
Liaise with the commercial team
Resolve and report any issue to your line manager as appropriate
To undertake additional responsibility and accounts as directed
Ensure that customers are your first priority & excellent customer service is delivered at all times
Manage a high level of workload & administer any ad-hoc projects to support the function & wider SSC
Ensure that all operational management queries are resolved within agreed time frames
Ensure all customer queries are resolved within agreed time frames
Other general administrative support associated with the SSC
Develop effective communication links with stakeholders
Take ownership of targets and objectives
Maintain a strong control framework, in line with agreed SOX controls & best practice
Personal Specification
- Experience in billing, management, operations or shared services environment
- Pro-active, responsive and action orientated
- Ability to work in a constantly changing & process challenging environment
- Deliver to strict & tight guidelines
- Able to maintain a high level of accuracy while meeting deadlines
- Proven track record of achieving KPI’s
- Knowledge of our organisations industry would be an advantage
- Comprehensive knowledge of billing and invoicing process & procedures is essential, along with ability to demonstrate excellent customer service skills
- Excellent IT skills including word/excel
- Self-motivated, enthusiastic & flexible
- Good organisational skills
- Show passion with a ‘can do’ attitude
- Working in a US-owned subsidiary, with knowledge of SOX
- Ability to work well in a team structure & environment, displaying great interpersonal skills
Competencies
- Challenge the status quo and continuously improve to raise performance
- Take accountability for results – Taking accountability for individual & where appropriate team’s performance
- Safety focus – ensures the safety & welfare of staff & other stakeholders at all times
- Balanced – whilst striving for results, does not take themselves or day-to-day activities too seriously, work hard/play hard & have fun
- Develop ourselves – creating time & taking accountability for personal development; ensuring regular feedback on performance is received
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post
We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.
In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team