Billing Administrator

Job Title - Billing Clerk

Reports to - Billing & Receivables Manager

Location - Birmingham SSC

Function - Finance - Order to Cash

Job Purpose

• Working as part of the billing team responsible for all billing activities within G&W UK entities with service delivery focused on timely invoicing/billing activity
• Focus on producing invoices/billing activities in a timely manner and within targets set by the Billing Manager
• Liaison with internal and external customers as required

Aims & Objectives

• Ensure all billing are actioned for the designated customers
• Ensure all billing are raised within the targets set to support the reduction of the over 28 days unbilled
• Strong stakeholder relationships particularly with commercial and customers are developed and maintained
• Compliance with all relevant legislation and internal controls, ensuring SOX compliance is effective

KPI's/Performance Measures

• Consistently achieve timely and accurate delivery of invoices
• Support the team in minimising unbilled revenue
• Customer satisfaction %

Accountabilities

• To ensure invoicing is completed in a timely manner
• To assist in the reduction of all unbilled revenue
• Liaise with the commercial team
• Resolve and report any issue to your line manager as appropriate
• To undertake additional responsibility and accounts as directed
• Ensure that customers are your first priority & excellent customer service is delivered at all times
• Manage a high level of workload & administer any ad-hoc projects to support the function & wider SSC
• Ensure that all operational management queries are resolved within agreed time frames
• Ensure all customer queries are resolved within agreed time frames
• Other general administrative support associated with the SSC
• Develop effective communication links with stakeholders
• Take ownership of targets and objectives
• Maintain a strong control framework, in line with agreed SOX controls & best practice

Working Relationships

Internal

• Commercial team
• SSC as a whole
• All members of the finance team
• IT
• Internal audit

External

• Customerbase
• Credit risk agencies as appropriate
• External audit

Personal Specification

• Substantial experience in billing management operations and shared services environment
• Pro-active, responsive and action orientated
• Ability to work in a constantly changing & process challenging environment
• Deliver to strict & tight guidelines
• Able to maintain a high level of accuracy while meeting deadlines
• Proven track record of achieving KPI’s
• Knowledge of our organisations industry would be an advantage
• Comprehensive knowledge of billing and invoicing process & procedures is essential, along with ability to demonstrate excellent customer service skills
• Excellent IT skills including word/excel
• Self-motivated, enthusiastic & flexible
• Good organisational skills
• Show passion with a ‘can do’ attitude
• Aware & display correct behaviours associated with SSC
• Working in a US-owned subsidiary, with knowledge of SOX
• Ability to work well in a team structure & environment, displaying great interpersonal skills

Competencies

• Challenge the status quo and continuously improve to raise performance
• Take accountability for results – Taking accountability for individual & where appropriate team’s performance
• Safety focus – ensures the safety & welfare of staff & other stakeholders at all times
• Balanced – whilst striving for results, does not take themselves or day-to-day activities too seriously, work hard/play hard & have fun
• Develop ourselves – creating time & taking accountability for personal development; ensuring regular feedback on performance is received