Area Station Care Team *FUTURE ROLES*

Are you looking for an opportunity?

Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia!

We are currently forward planning for any future roles that may come up to join our Customer Service Team as an Area Station Care team member based in the Shenfield/Southend area. This advert is for future positions. This is a static role.

The Role

We are looking for an enthusiastic and committed colleague to provide our customers with effective service, whilst ensuring safe and punctual dispatch of trains. In addition, you will be responsible for completing security checks, passenger assistance and lost property across a group of 13 stations; as well as regular fault reporting and ensuring that various media across the stations are in-date and in good repair. As this is an area-based role, a full driving licence will be vital in order to make use of a company vehicle as required.

This role involves early starts and late finishes as well as weekend and bank holiday working and entails an average of 35 hours per week. The suitable candidate must be able to get to early shifts by their own means of transport. Earliest start is from 0545 with the latest finish by 2130.

Full uniform will be provided, to ensure that you embrace our values and brand as a business.

What we are looking for

If you are professional, friendly, and flexible in your working hours this could be the role for you. We are looking for a colleague who is able to find solutions, as the role will encounter many different situations daily, whilst providing an effective service to our customers. Having the willingness to take responsibility associated with this role, as well as working effectively whilst being able to communicate clearly and concisely, these will be important qualities to possess in order to undertake this position.

If you are passionate about developing collaborative working relationships with colleagues, and creating a welcoming environment through interacting with customers, this may be a great opportunity for you.

The closing date for all completed applications is on Tuesday 7th May 2024.

*Please note vacancies can close earlier due to high influx of candidate applications*

To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:

•         Genuine … be welcoming, customer-centric and respectful

•         Professional… be solution-oriented, accountable and delivering to promises

•         Proactive … be progressive, innovative and decisive

•         Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia offer a healthy work life balance, holiday entitlement and an environment where you can learn, develop, and grow in your career. If you think you would be a great addition to GA then apply now!

What can we do for you?

• Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme
• Free Travel on GA and 75% discount on other TOCs for leisure travel
• Free Leisure travel on GA and 75% discount on other TOCS for eligible family members
• International travel discount card (FIP) for staff and eligible family members after 12 months service
• GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies
• GA Hapi Benefits App– our great benefits app which includes discounts across many retailers, days out and dining
• 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services
• Annually issued 12 discount vouchers for family and friends to use
• Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)