JPM Payments - Trade & Working Capital Commodities Client Service Account Manager Lead - Vice President (London)

JP Morgan

Location: Greater London

Job Type: Full time

Last updated

Perfection not required
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The Trade & Working Capital Client Service Team is responsible for the servicing of Commercial and Structured Trade Finance products. The team is also required to use in-depth product knowledge to resolve challenging client facing issues during the product life.

As a Commodities Subject Matter Expert (“SME”), the candidate must have a proven experience in the Trade Department of a leading International Bank with a focus on assisting Oil & Gas and/or international Commodities Traders.

Proven experience in managing the process of issuing, confirming and discounting Letters of Credit (“LC”) and Standby Letters of Credit (“SBLC”) on behalf of Commodities clients in the Oil & Gas, Power, Metals & Mining or Agricultural sector. This should include:

  • In depth knowledge of LC/SBLC mechanisms for Commodity Products
  • Strong knowledge/understanding of the Oil & Gas and Commodities industries
  • Strong familiarity with key market practices in the sector. For example, ability to identify if certain clauses are considered as market practice or if they are not common in the industry
  • Ability to explain the clients’ LC requirements to internal stakeholders, assessing key risks and mitigants for the bank
  • Leadership and Coaching skills – sharing industry expertise with Client Service Account Managers to develop and maintain SME status within the team
  • Ability to work within tight deadlines
  • Ability to operate in a collaborative environment and possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization
  • Understand the Commodity products lifecycle from front to back and be the “go-to” person within the team
  • Partner with Trade Sales as Trusted Advisor to enable new business and solutions
  • Work closely with the Client Service, Operations, and Compliance teams and other regions to close gaps and standardise processes / improve consistency.
  • Communicate with clients to solve immediate day-to-day issues on live transactions as well as understand their long term needs to shape business decisions

Skill set:

  • SME of Commodities products in terms of product characteristics, risk, market data and industry trends
  • Strong knowledge of the Oil & Gas and Soft & Hard Commodities products and industry
  • Previous experience in another Financial Institution dealing with Trade Finance Letters of Credit products related to shipments of commodities
  • Ability to articulate a commercial rationale to Client Service Account Managers and Operations teams covering commodity transactions
  • Analytical and process improvement mindset

Strong inter-personal skills:

  • Confident communicator able to adapt style to internal and external stakeholders
  • Ability to influence demanding individuals
  • Impact to drive meetings with senior Operations, Service and Compliance management to articulate complex terms and mitigate risks
  • Demonstrate strong teamwork and values mindset
  • Thrive on working in fast paced environment while maintaining attention to detail
  • Fast learner with the ability to think out of the box and provide solutions
You’ve got this!