WM Client Operations - Associate Audit/Exams coordinator

JP Morgan

Location: Midlothian

Job Type: Full time

Last updated

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Wealth Management, Client Onboarding – WM Client Operations - Associate Audit/Exams coordinator EMEA– Associate

Our Business

JPMorgan Chase & Co. is a leading global financial services firm with assets of more than $2.7 trillion, over 240,000 employees and operations in over 60 countries. It operates across four business segments including Asset & Wealth Management, Corporate and Investment Banking, Commercial Banking and Consumer and Community Banking.

J.P. Morgan Asset & Wealth Management, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.

J.P. Morgan Private Bank advises the world’s wealthiest families and helps them achieve their desired goals. Our teams of Advisors deliver advice, solutions and services across investments, wealth planning, credit and banking to help clients build, preserve and manage their wealth over time.

Our Team

JP Morgan is seeking an Associate for the Client Onboarding Audit/Exams Supervision and Coordination team, with a focus on the EMEA region (within Wealth Management in the Private Bank).

The scope of work includes collaboration with the Legal and Regulatory Change Management (“LRCM”) Team and other stakeholders in the review of various legal obligations, assessment of applicability of laws, rules, and requirements to the functions performed by the Wealth Management Client Onboarding organization, mapping of procedures, and identification of gaps in process.

The role requires collaboration with Oversight and Control, Legal, Compliance, Global Client Onboarding teams, business functions, and leadership to execute the program framework in a consistent and effective manner as well as ongoing oversight to ensure continued compliance with the firmwide regulatory change management program.

To be successful, the candidate must have experience with account opening, account management, and/or Know Your Client (“KYC”) requirements.

Introduction to Role

WM is establishing a market-leading function to help manage the regulatory risks involved in onboarding clients with special attention to meeting the regulatory Anti-Money Laundering (AML) and Know Your Client (KYC) requirements. Key priorities include developing processes and procedures and driving global consistency as they are implemented to meet new and enhanced standards, along with having the appropriate controls, monitoring, and reporting in place. To be successful, the candidate must have a proven track record of effective leadership relative to change management and process re-engineering. This is a great opportunity for the right individuals to work in a fast paced dynamic team and to help identify and establish best practices within JP Morgan and the industry.

Job Description

The EMEA Audit/Exams officer will be required to partner closely with key business and operations teams, Compliance, Internal Audit, respective Regulators, and senior management to ensure accurate and complete metrics and to build and implement an appropriate quality assurance, risk, and control infrastructure for the business. The primary focus will be to support business as usual risk mitigation and key initiatives to improving controls across the Client Onboarding space. The Audit/exams Officer will have strong analytical skills and communication skills (verbal and written). The candidate will need to work effectively in a team environment and must be able to adapt to a rapidly changing business and technological environment. They must be able to work on multiple tasks simultaneously and have strong organizational skills that enable them to prioritize their work accordingly.


  • Work closely with key business stakeholders, Regional COOs, Legal, Compliance, Control Management, Business Management, Product & Platform and Technology on fulfilling responsibilities of the Audit and Exams team in EMEA.
  • Establish a quality assurance program for Client Onboarding to include methodology and sampling methods and ensure compliance with policy and regulatory requirements.
  • Ownership and proactive management of policies and procedures; develop new or amend existing policies, guidelines, and desktop procedures with the Client Onboarding and Quality Control teams. Drive global consistency as they are implemented to meet new and enhanced standards, Appendix X local requirements and local regulatory requirements.
  • Identify gaps in policies and processes and liaise as necessary with other business units and stakeholders to escalate issues for resolution.
  • Lead review and analysis of current processes and workflows to meet regulatory requirements, milestones in response to audit requirements, or business identified needs.
  • Ownership and proactive management of the various risks facing Client Onboarding.
  • Represent the Audits and Exams team during periodic EMEA Management meetings, bringing key global updates, issues, and best practices observed across other regions to the table.
  • Ownership of and proactive management of the Core cycle; Identify risks related to the Client Onboarding model, perform control tests, and validate test strategies; Assess business risks and work with Regional Leads and teams to ensure adequate detective and preventative controls are in place to mitigate risk.
  • Ownership of and proactive management of Action Plans including opening of plans, analysis of solutions, plan proposal, oversight of plan tasks, validation, manage chain of approvals and closure.
  • Perform root cause analysis and work with appropriate groups to recommend controls and solutions when researching risk events, operational processes, and new regulatory initiatives.
  • Audit management and information gathering and analysis.
  • Prepare substantive written responses to audit and regulatory requests and examination reports as it relates to the control environment, as necessary. These responses typically advocate on behalf of the organization and require the ability to apply interpretation of applicable laws and regulations at issue.
  • Establish quality metrics and results to identify recurring control issues and track trends. Proactively assess areas for process improvement and make/propose changes as needed.
  • Develop and manage systems for timely and effective communication across the line of business, including SharePoint sites for Client Onboarding and other methods of communication.
  • Create and support various management reporting tools, including scorecards, weekly executive summaries and roadmap to identify priorities. Proactively assess and prioritize procedural initiatives.
  • Act as a subject matter expert on AML/KYC matters.
  • Act as a subject matter expert on procedural matters, and be the funnel for communication with the global teams on document related matters to ensure that the global repository reflects the most up-to-date and accurate documents.
  • Facilitate meetings, prepare documentation, and meeting minutes, as necessary.


  • Bachelor's Degree or higher in Business or related study; Law Degree preferred
  • Minimum of 5- 7 years’ experience within the financial services sector, particularly in compliance, legal, or Client Onboarding required
  • Strong operations project management experience in a global environment, with a background in controls management, legal and compliance, or equivalent experience in complex financial enterprises
  • Proven track record of leading projects or initiatives with senior managers and global stakeholders
  • Experience reviewing or advising on policies and procedures
  • Exceptional leadership, interpersonal, and collaboration skills, with the ability to successfully engage a broad range of individuals across various business segments and key support functions, to achieve goals without direct control over resources
  • Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions.
  • Demonstrated knowledge of risk and control techniques and processes.
  • Experience with operational risk analysis, process improvement, end-to-end process reviews, process flow mapping, change management or performing deep dive reviews to identify process and control gaps preferred.
  • Ability to directly address conflicts and escalate issues where appropriate.

Core Competencies:

  • Individual must bring a relentless focus on execution and enjoy taking ownership for the delivery of measurable results
  • Analyze complex laws/rules from a myriad of regulators, interpret legal citations, and identify requirements impacting the business
  • Quickly analyze current business models/practices and develop innovative solutions
  • Effectively communicate key messages and simplify complex business situations
  • Influence the business to transform/change current state
  • Analytical Skills - Candidate must be highly analytical, have great attention to detail and solid organization skills with experience in collecting, analyzing, and synthesizing data from multiple sources. Strong skills in reporting, data management and presentation of data required
  • Time Management - Ability to thrive in a fast-paced, deadline-driven environment, including by excellent time management and planning skills, along with the ability to handle multiple assignments at the same time
  • Communication Skills – Candidate must possess excellent written and oral executive-level communication skills, with the ability to effectively articulate risks/issues, impacts, solutions/remediation, and timelines to all levels of management
  • Must be proficient in MS Excel, PowerPoint, and other Office applications
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