Director of Site Reliability Engineering, Content Creation & Collaboration

You have discovered the perfect setting to expand your skills and make a meaningful impact. Partner with an organization committed to defining the future of site reliability in the financial sector.

As a Director of Site Reliability Engineering at JPMorgan Chase, you are constantly establishing new collaborative partnerships that allow the Global Technology Infrastructure, Collaboration and Communication team to work across functions. Proactively engage team members, initiate career conversations, and delegate assignments and opportunities equitably.

Job responsibilities

• Manages stakeholders with broad direction on complex projects to ensure work is executed according to compliance standards, service level agreements, and business requirements
• Anticipates the needs of immediate team to proactively make decisions to eliminate roadblocks and deliver products and applications in line with business requirements
• Applies cross-functional technical and business knowledge and leadership to multiple technical areas and disciplines
• Identifies opportunities to initiate operational changes across disciplines and partners with leadership to support, influence, and drive innovation
• Enhance the availability of our applications by implementing modern observability tooling across SaaS, cloud, and on-premise platforms
• Reduce downtime by engineering resiliency into the applications
• Manage a diverse and global team of skilled engineers and developers

Required qualifications, capabilities, and skills

• Influences the team’s culture by championing innovation and change for success
• Experience hiring, developing, and recognizing talent
• Draws upon leadership experience to engage team members to expresses complex ideas with appropriate level of detail
• Formal training or certification on software engineering concepts and 10+ years applied experience
• A demonstrable history and deep experience leading technologists to manage, anticipate, and solve complex technical items within your domain of expertise
• Strong knowledge in tools such as Grafana, Splunk, Dynatrace, Thousand Eyes and synthetic monitoring techniques
• Experience running global SRE teams for critical applications

Preferred qualifications, capabilities, and skills

• Experience working at code level with a site reliability background
• Experience with SaaS and cloud platforms
• Understanding of the Microsoft 365 ecosystem